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Position Summary: Enhances resident services and provides up to date information in a more efficient and timely manner.
Greets residents and visitors, answers the telephone and responds to both routine inquiries and emergencies, relays calls to the proper department and performs a variety of related clerical duties. This position reports to the Business Office Manager or other assigned manager.Essential Functions:
- Greets residents and provides general assistance to visitors, prospective residents, and families. Uses proper telephone skills.
Ensures safety of the residents and property by monitoring surveillance cameras, door alarms, life safety systems, building alarms and investigating any unusual activity. Ensures that incident reports, concern reports and other appropriate communication have been completed. Maintains visitor sign in/out book, reservation book for guest rooms, and completes maintenance request work orders.
Completes daily check-in procedure. Maintains emergency contact information. Receives packages, plants, prescription drugs, etc. and delivers/holds as requested.
Maintains the sign in/out log for the issuance of community keys, and gate passes. Informs supervisor of any resident issues or concerns. Maintain coffee and cookie service in the lobby/making cookies daily.
Makes sure the lobby has fresh flowers and is appropriately appointed. Assist other departments with administrative functions. Completes all required daily shift tasks as per community established by the ED up to and including rolling over the phones at a consistent time daily.
Attends all required training, in-service, and staff meetings. Strives to maintain a safe working environment through the prevention of accidents, the preservation of equipment, and the achievement of safe working practices. Maintains a positive and professional demeanor toward residents, visitors, families, and co-workers.
Adheres to all policies and procedures of Senior Lifestyle Corporation. Performs other duties as assigned.
- High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience Experience in office skills, and with computer software.