Concierge

Wyndham Worldwide

Orlando , FL 32801

The new Wyndham Grand Orlando Resort, Bonnet Creek is a one-of-a-kind experience with the compelling local flavor of Orlando. Here you will find dedicated service, relaxing surroundings and thoughtful touches you expect from Wyndham - on a grand scale.

Guestrooms are comfortable and refined... dining experiences are crafted by expert chefs... and artfully appointed lounges and public areas invite you to linger. The Wyndham Grand Orlando Kids Club offers daily resort activities, educational programs and children's activities. A kid's club lounge and arcade will keep the children entertained all day.



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Starwood Hotels

  Posted Yesterday

VIEW JOBS 4/20/2018 12:00:00 AM 2018-07-19T00:00 Posting Date Apr 13, 2018 Job Number 18000ZB7 Job Category Rooms and Guest Services Operations Location The Ritz-Carlton Orlando, Grande Lakes, Orlando, Florida VIEW ON MAP Brand The Ritz-Carlton Schedule Full-time Position Type Non-Management/Hourly Start Your Journey With Us At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton. Job Summary Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Monitor club lounge for seating availability, service, safety, and well-being of guests. Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds. Perform other reasonable job duties as requested by Supervisors. The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Starwood Hotels Orlando FL