Concierge

Company Description

About Westgate Park City

The award-winning Westgate Park City Resort & Spa lies in the heart of the Canyons Village base at Park City Mountain. Surrounded by world-class skiing and year-round mountain adventure, Westgate Park City Resort & Spa provides a dynamic and rewarding work atmosphere. Whether they're artists attending the Sundance Film Festival, athletes training and competing at the Utah Olympic Park, or individuals and families seeking a mountain getaway, our guests come from all corners of the globe. Join our team and with us welcome the world to Park City.

Job Description

As a Concierge, you will:

• Provides guests with information about the local area, attractions, restaurants
• Assist guests with booking/scheduling attractions, restaurant reservations,
• Assists guests with booking transportation; airline boarding passes and travel information if necessary
• Helps resolve minor guest complaints in order to provide the guest with the best experience
• Build relationships with other businesses and departments to improve guest experience
• Other duties as assigned

Qualifications

• Impeccable communication skills
• Ability to work unsupervised and proven decision-making skills
• Previous experience in a resort/hotel front desk or concierge environment preferred
• Knowledge of Park City and the surrounding areas
• Must be able to stand for an extended period of time as 90-100% of the shift is standing.
• Ability to work a flexible schedule to include weekends and holidays.
• Occasional carrying and lifting of items up to 25 pounds.
• Strong written and verbal communications skills with the ability to interact with all levels of team members and guests in an attentive and service-oriented manner
• Required to pass a background check, drug test, and prove eligibility to work in the United States.

Additional Information

Why Westgate?

• Discounted Ski pass benefit (while supplies last).
• FREE Ski & Snowboard and Mountain Bike equipment Rentals.
• FREE garage parking.
• Exclusive discounts for Team Member (i.e., hotels, resorts, restaurants, entertainment, etc.).
• $2.00 in meals in Team Member Breakroom.
• Comprehensive health benefits - medical, dental and vision.
• Paid Time Off (PTO) - vacation, sick, and personal.
• Paid Holidays.
• 401K with generous company match.
• Get access to your pay as you need it with our Daily Pay benefit.
• Wellness Programs.
• Tuition Assistance.
• Employee Assistance Program (EAP).
• Advancement & development opportunities.
• Community Involvement Programs.

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.