Manage reception desk and perform administrative duties. Greet visitors at community's front reception desk. Represents community to visitors and callers in a professional, pleasant and courteous manner; ensures their questions and needs are directed to the appropriate person.
Maintains basic knowledge of computer software and internet platforms with typing skills
Staff reception desk continuously during assigned period.
Arrange coverage of reception desk during break and lunch periods.
Graciously greet all visitors and politely assist them as necessary.
Respond to residents' and family members' questions and concerns and share important information with the Executive Director or Business Office Director as is appropriate.
Respond and appropriately handle emergency situations that may arise in a calm, professional manner.
Maintain Resident and Guest Register.
Promptly answer the telephone, directing calls to appropriate persons or relaying messages.
Process payments for Community purchases.
Organize incoming mail and ensure that it is distributed to the appropriate person.
Assist in telephone inquiries in the absence of an immediately available Marketing person in obtaining information from inquiry including at minimum call back information.
Monitor resident call system and ensure staff response (if call system is adjacent to the reception desk).
Monitor exit alarm system and ensure staff response.
Perform simple, routine maintenance of office equipment.
Compile resident move-in packets.
Perform marketing duties, including but not limited to:
executing tours for prospective residents;
recording and reporting deposits received from prospective residents;
entering current and prospective resident information into community contact system;
Coding and submitting accounts payable invoices, submitting staff mileage and expenses, and complete daily deposit in absence of the Business Office Director.
Respect dignity and confidentiality standards and promote resident rights.
Complete or assist with special projects as requested by community or senior management.
Adheres to all policies and procedures of the company.
Perform other duties as assigned by Business Office Director.
SKILLS and QUALIFICATIONS:
Must be at least 18 years old.
Highschool diploma or GED
Ability to speak effectively before groups of customers or team members of the organization.
Demonstrate ability to communicate effectively in English, both verbally and in writing.
Have a basic level of a skill and can follow written or verbal instructions.
Has basic technical skills to complete a few repetitive and well-defined duties.
Has a basic knowledge of the organization in order to answer basic questions.
Must have patience, tact, cheerful disposition and enthusiasm, as well as be willing to handle residents based on whatever maturity level in which they are currently functioning.
Meet state or provincial health related requirements.
Desire to work and interact with older adults and their families
Must possess excellent organizational skills and multi-tasking abilities.
Working knowledge of basic accounting terminology and processes.
Projects a positive and professional image at all times.
Maintain any other certification as required by state or provincial regulations.
Vitality Senior Living