Concierge

Vitality Senior Living Smyrna , TN 37167

Posted 1 week ago

GENERAL PURPOSE:

Manage reception desk and perform administrative duties. Greet visitors at community's front reception desk. Represents community to visitors and callers in a professional, pleasant and courteous manner; ensures their questions and needs are directed to the appropriate person.

RESPONSIBILITIES:

  • Maintains basic knowledge of computer software and internet platforms with typing skills

  • Staff reception desk continuously during assigned period.

  • Arrange coverage of reception desk during break and lunch periods.

  • Graciously greet all visitors and politely assist them as necessary.

  • Respond to residents' and family members' questions and concerns and share important information with the Executive Director or Business Office Director as is appropriate.

  • Respond and appropriately handle emergency situations that may arise in a calm, professional manner.

  • Maintain Resident and Guest Register.

  • Promptly answer the telephone, directing calls to appropriate persons or relaying messages.

  • Process payments for Community purchases.

  • Organize incoming mail and ensure that it is distributed to the appropriate person.

  • Assist in telephone inquiries in the absence of an immediately available Marketing person in obtaining information from inquiry including at minimum call back information.

  • Monitor resident call system and ensure staff response (if call system is adjacent to the reception desk).

  • Monitor exit alarm system and ensure staff response.

  • Perform simple, routine maintenance of office equipment.

  • Compile resident move-in packets.

  • Perform marketing duties, including but not limited to:

  • executing tours for prospective residents;

  • recording and reporting deposits received from prospective residents;

  • entering current and prospective resident information into community contact system;

  • Coding and submitting accounts payable invoices, submitting staff mileage and expenses, and complete daily deposit in absence of the Business Office Director.

  • Respect dignity and confidentiality standards and promote resident rights.

  • Complete or assist with special projects as requested by community or senior management.

  • Adheres to all policies and procedures of the company.

  • Perform other duties as assigned by Business Office Director.

SKILLS and QUALIFICATIONS:

  • Must be at least 18 years old.

  • Highschool diploma or GED

  • Ability to speak effectively before groups of customers or team members of the organization.

  • Demonstrate ability to communicate effectively in English, both verbally and in writing.

  • Have a basic level of a skill and can follow written or verbal instructions.

  • Has basic technical skills to complete a few repetitive and well-defined duties.

  • Has a basic knowledge of the organization in order to answer basic questions.

  • Must have patience, tact, cheerful disposition and enthusiasm, as well as be willing to handle residents based on whatever maturity level in which they are currently functioning.

  • Meet state or provincial health related requirements.

  • Desire to work and interact with older adults and their families

  • Must possess excellent organizational skills and multi-tasking abilities.

  • Working knowledge of basic accounting terminology and processes.

  • Projects a positive and professional image at all times.

  • Maintain any other certification as required by state or provincial regulations.

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Concierge

Vitality Senior Living