Concierge

Minimum Qualifications

• Availability to work flexibly, including evening shifts

Preferred Qualifications

• 1 year of client service, business administration or hospitality experience

• Proficiency in the Microsoft Office suite

Job Summary

As a Concierge, you'll drive hospitality within the Rock Family of Companies and serves as the first point of contact for all guests and team members. You'll be responsible for creating a welcoming environment and supporting related business areas.

Responsibilities

• Create an engaging, first-rate environment in Rock Family of Companies spaces by greeting and assisting visitors, vendors, tenants and team members at welcome desks

• Troubleshoot issues and answer questions as they arise at welcome desks with a positive attitude and solution-focused mindset, ensuring all clients receive exceptional treatment and any concerns are resolved

• Process guest and candidate registrations from team members and recruiters to provide amazing visitor and candidate experiences and to ensure proper execution of relevant security measures

• Answer incoming phone calls with a sense of urgency and obtain all pertinent information

• Provide frontline badging support at welcome desks by administering and performing basic troubleshooting for visitor, vendor and temporary badges

• Serve as an expert of the local community by constantly researching local events, businesses and other opportunities to experience and engage with the community

• Assist with light data entry and other administrative tasks when necessary

• Recognize and report suspicious behavior and activity in or near company properties

• Support partner ancillary processes as necessary to facilitate excellent Team and Public experience at the 1 North Central site during business hours

Benefits and Perks

Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We've got your back. Check out our full list of Benefits and Perks.

Who We Are

Rocket Companies is a Detroit-based company made up of businesses that provide simple, fast and trusted digital solutions for complex transactions. The name comes from our flagship business, now known as Rocket Mortgage, which was founded in 1985. Today, we're a publicly traded company involved in many different industries, including mortgages, fintech, real estate and more. We're insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard. We're passionate about the work we do, and it shows. We've been ranked #1 for Fortune's Best Large Workplaces in Financial Services and Insurance List in 2022, named #5 on People Magazine's Companies That Care List in 2022 and recognized as #7 on Fortune's list of the 100 Best Companies to Work For in 2022.

Disclaimer

This is an outline of the primary responsibilities of this position. As with everything in life, things change. The tasks and responsibilities can be changed, added to, removed, amended, deleted and modified at any time by the leadership group. We are proud equal opportunity employers and committed to providing an inclusive environment based on mutual respect for all candidates and team members.

Employment decisions, including hiring decisions, are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. We offer opportunities to all job seekers including individuals with disabilities and provide reasonable accommodation to qualified individuals with disabilities in accordance with state and federal law. If you need a reasonable accommodation to assist with your job search, application for employment, or interview, please visit our FAQ page at www.myrocketcareer.com/how-we-hire/faqs/ for details on how to contact our team.