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Concierge Representative

Expired Job

Horizon Services Newark , DE 19711

Posted 2 months ago

Horizon Services is looking for Concierge Representatives to assist potential prospects with product and service information, plus scheduling of online inquiries.

This is a NEW position within the marketing department that will handle the customer service and dispatch of all web requests and online lead generation.

Examples: Home Advisor, Angie's List, Better Business Bureau, Houzz, Best Picks, Five Star Rated, Yelp, etc.

The position will manage a large volume of inbound and outbound inquiries, and scheduling for all Horizon Services companies.

Who you are:

  • Strong sense of urgency

  • Superior customer service skills

  • Understand all facets of the business (from customer service, sales, to dispatch)

  • Motivated by goals and monetary incentives

What you'll be doing:

  • Contact potential prospects by phone and/or email to solicit sales and services

  • Convert interest through calls and/or email into booked appointments

  • Deliver sales and service pitches to potential prospects to set appointment

  • Schedule appointments for prospects

  • Ensure inbound calls and emails are addressed and answered in a timely manner

  • Ensure outbound calls are completed in a systematic way

  • Thorough understanding of all product and service offerings

Successful candidates for this position will be:

  • Multitaskers Able to handle multiple projects and tasks in a fast-paced environment

  • Detail Oriented Able to pay attention to the minute details of a project or task

  • Efficient Able to work in a fast-paced environment and handle multiple projects and goals

  • Competitive Able to strive to get ahead, finish projects, and exceed goals for monetary incentive

  • Goal Oriented Able to focus on a goal and obtain a pre-determined result, achieving all necessary KPIs and exceeding metrics

  • Communicative Able to communicate information via writing and spoken word clearly and concisely

  • Customer Oriented Able to take care of customer needs while following company procedures

  • Problem Solvers Able to find a solution for or to deal proactively with work-related problems

Position Qualifications

Education: High School Graduate or General Education Degree (GED) Required

Experience: 4 plus years of experience in a customer service call center environment (home improvement industry preferred)

  • Sales experience recommended

  • Motivated by monetary incentives

  • Accountable and enthusiastic about generating revenue

  • Knowledgeable and comfortable with all aspects of the business

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Concierge Representative

Expired Job

Horizon Services