Advantagecare Physicians Great Neck , NY 11020
Having the best Concierge Referral Coordinator at AdvantageCare Physicians enables us to achieve our vision to be the preferred care destination for our patients and the communities we serve. At AdvantageCare Physicians, our mission is to focus care on the needs of our patients and partner with them in the pursuit of better health.
AdvantageCare Physicians (ACPNY) is one of the largest physician-led multi-specialty practice in the New York metropolitan area, serving half a million patients across Manhattan, Brooklyn, Queens, Staten Island and Long Island. At ACPNY, patients receive individualized coordinated care from a compassionate team focused on helping them live their healthiest lives.
Our 30+ professionally managed, multi-specialty physician practices are designed to deliver convenient, comprehensive and community-based care. At AdvantageCare Physicians primary and specialty care is coordinated through an integrated network of full-service medical offices, regional specialty referral hubs, urgent care centers and strategic hospital affiliations across Manhattan, Brooklyn, Queens, Staten Island and Long Island.
The Concierge Referral Coordinator is accountable for the effective management and coordination of patient referrals to specialists outside of ACPNY. In this role, the Concierge Referral Coordinator will provide best in class, patient centric support and assistance to patient requiring out of group specialty services. The Concierge Referral Coordinator will work under the direction of the Practice Administrators and collaboratively with the Nurse Managers to provide outreach to ACPNY's "at-risk" members to prevent un-necessary ED visits and/or hospital admissions.
Works collaboratively with physicians, administrative and clinical managers, and staff to ensure that all referrals are effectively authorized, coordinate and scheduled
Coordinates external referrals to specialists including but not limited to: Surgery (general, vascular, thoracic, breast and urologic), Nephrology, Neurology, including diagnostic testing such as EMG-NC studies and evoked potentials, Advanced diagnostic imaging (MRI, CT, PET), Orthopedics, Pulmonology, Otolaryngology/ENT, Physical medicine and rehabilitation/Physiatry, Pain management and Urology. Coordination includes the offer to research, coordinate and schedule all appointments, provide appointment date and time reminders, provide directions to the specialist's office and copies of any pertinent medical records or tests needed for the specialty appointment
Utilizes the EPIC preferred provider list and/or external provider list for the coordination of referrals. When requested, provide patients with a list of three external specialists to satisfy their request to research and select their own specialty provider
Reviews the EPIC referral WQ daily to address any referrals which may have been ordered in a non-face to face encounter, such as an in-basket message.
Acts as a liaison between ACPNY and external specialists for outpatient procedures performed at other facilities, i.e. interventional, surgical or other
Acts as the point of reference to communicate with patients on pre-and post-referral appointment matters
Assists care teams with campaigns/initiatives such as the Influenza program and the Health outcome survey
Under the direction of the Practice Administrator, conducts outreach to identified "at- risk patients" to reduce un-necessary ED visits and admissions
Associates Degree with greater than 5 years' experience in an ambulatory care setting
Two or more years' experience with care coordination and/or case management
Knowledge of clinical office procedures, medical practices and terminology
Excellent verbal and written communication skills
Demonstrated patient engagement/service skills
Demonstrated abilities in: Patient Engagement, Care coordination, patient outreach and provider relationships
Bachelor's Degree in Health Care or Business Administration and greater than 2 years' experience in an ambulatory care setting
Two or more years' experience in a multi-physician group practice
Knowledge of Press Ganey surveys and strategies to impact the patient experience
Experience with an EHR system