Concierge (Receptionist) M-F 8Am-4Pm

Essential Functions:

• Answers incoming call, both internally and externally, in a warm, pleasant

and professional manner

• Ensures that all messages are relayed promptly to the intended person

• Maintains current visitor log

• Greets all visitors, residents, family members and associates in a warm

and inviting manner on the phone

• Ensures that the reception areas are clean, hospitable, and inviting

• Ensures the compliance of all Concierge Team standards and First

Impressions Captain standards for the community entrance from the

driveway entrance(s) through the lobby

• Responsible for creation and maintenance of resident face sheets utilizing

the Yardi system

• Inputs resident information for face sheet and uploads resident

photograph

• Updates information as it changes and ensures updated face sheet

is distributed to all appropriate locations: Van Book, Resident

Medical Record, Business Office Support Specialist file and the

Emergency Book

• Inputs data related to resident assessments into Yardi system as directed

by the Executive Director and Director of Resident Care

• Ensures all issues or concerns related to an inviting environment and

hospitable atmosphere and shared with the First Impressions Captain,

Director of Maintenance and Executive Director. This includes, but is not

limited to:

o Driveway entrance(s)

o Roadway to community

o Front Porch/Entry

o Lobby

o Hospitality Room and Reception Area

• Ensures proper "Show Ready" appearance of all areas listed above

• Posses and maintain knowledge of the community, its benefits, service

provided, the residents and associates

• Be able to assist the Director of Community Relations and/or Director of

Sales with inquires when necessary

• Assists the Community with Administrative support as needed including,

but not limited to:

o Email the Business Office Support Specialist the batch when the

checks have been scanned

o Keep scanned checks on file for one month

o Scanned A/P to Business Office Support Specialist

o Keep scanned invoices on file for one month

o Scan contracts to Business Office Support Specialist with Move-In

form (To be completed by Sales/Executive Director)

o Set up resident file

o Scan completed move outs and Change in Status Form to the

Business Support Specialist

o Scan Ancillary Charge Forms to Business Support Specialist

o Schedule appointments for tours-this task include a bonus

o Communicate to the Human Resources Manager when a job offer

has been made to a candidate and provide information needed to

start the new-hire process. Drug screens will be performed by the

Director of Resident Care (DRC)

o Set up and maintain associate Human Resources files with

guidance from the Human Resources Manager

o Communicate benefits notification and information to associates

o Post HR compliance posters

o Obtain all I-9 documents from new hire

o Other Human Resources duties as assigned

• Offers refreshments to visitors and make them feel welcome and

comfortable

• Be mindful of "Residents Right to Privacy" when interacting with

residents and family members

• Coordinates appointments for residents requesting transportation, or

other services - keeping accurate records pertaining to resident

charges for suck services

• Performs community mail duties such as receiving and sending

packages

• Assists with preparing community brochure packets when necessary

and keeps an ample supply at the reception area

• Keeps interaction with co-workers to a minimum maintaining

professionally in lobby area

• Assist the community Executive Director and/or other departments

with additional administrative duties as assigned by supervisor

• Dresses professionally and is in uniform

• Maintains professional decorum at all times

• The ability to work in a safe and alert manner

• The ability to take ownership for associate's safety and the safety of

the residents

• Must disclose any medication that might impair associate's ability to

perform the job safely or competently