Ecumen Seasons of Maplewood seeks a Concierge/Receptionist to join its team. Ecumen Seasons of Maplewood consists of 120 independent living and assisted living rental apartment homes, as well as 30 additional residences for seniors requiring memory care services. Ecumen creates home for older adults wherever they choose to live. Our employees are dedicated to empowering our customers to lead richer, fuller lives and have consistently recognized Ecumen as a "Best Place to Work," an award by the Minneapolis-St. Paul Business Journal.
The Concierge/Receptionist is responsible for answering and transferring all incoming telephone calls in a courteous and professional manner, giving information, directions, and other appropriate assistance to residents, staff, guests, vendors, and visitors as needed. The Concierge/Receptionist will immediately notify supervisor if they perceive any safety issue for residents, staff or others. This position will perform any necessary clerical functions working in accordance with established policies, procedures, and/or specific instructions from the supervisor.
Essential job responsibilities include:
Greets all persons entering the facility in a professional and courteous manner. Informs, guides, directs and otherwise assists residents, visitors, staff, guests, and vendors. Notifies supervisor of any unsafe or perceived safety issues.Answers the telephone politely and attentively, screens calls, routes calls, and takes messages for residents and employees in a courteous manner.Sends and receives fax transmissions, emails, scanned, mail as directed.Ensures resident/tenant directory is accurate and up to date. Routes resident and office mail to appropriate parties.Provides support to business office and other management staff, as directed. Prepares special reports, documents, correspondence, and provides clerical assistance as directed from various departments and staff.Qualifications
Minimum Required Qualifications:
Excellent customer service and telephone skills.
Current valid driver's license and proof of vehicle insurance (if applicable)
Ability to communicate effectively in both verbal and written formats
Computer skills and experience with Microsoft Word and Excel
Ability to follow all safety rules, regulations, policies and procedures of the facility including but not limited to: Vulnerable Adult and Abuse Policy, HIPAA, Resident's Bill of Rights, Universal Precaution, AWAIR, OSHA, Right to know, SDS, ADA, HUD Policy and Procedures, Fair Housing laws and regulations
High School diploma or GED equivalent
Prior customer service experience
Prior experience working with seniors
Equal Opportunity Employer
Ecumen is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, familial status, disability or veteran status.
We participate in E-Verify and pre-employment drug testing.