The Concierge Pharmacy Technician obtains new prescription refill information from customers such as name, address and health coverage.
Collaborates with internal team members to gather appropriate paperwork, prescription billing information, and/or prescriptions.
Supports all Concierge Service related activities from prescription intake to bedside delivery at time of patient discharge.
Answers inbound telephone calls and triages calls to appropriate staff
Enters all necessary prescription plan information in the patient profile for processing and adjudicating patient's prescriptions.
Assists in establishing policies and procedures specific to the Concierge Services
Serves as primary Ambulatory Pharmacy resource to facilitate access and resolve all required discharge medication related issues.
Submits, receives, and places inventory in stock by utilizing knowledge of order placement, receiving, and merchandising.
Provides follow-up to patients and family for pharmaceutical needs and/or additional eligibility information to ensure on-going medication access.
Works with appropriate departments and internal patient care team members regarding patients who have limited financial resources for prescription medication and collaborates as required to create medication access to support discharge preparations.
Collaborates with internal team members, insurance companies, drug manufacturers, and prescription benefit administrators to coordinate drug coverage or resolve denials.
Provides education to pharmacy, and other patient discharge related departments regarding current policy and process as it pertains to the patient assistance program and pharmacy exception process.
Performs other duties as assigned
Requires 3-5 years of experience in a community-based retail or hospital outpatient pharmacy or equivalent training and experience.
Additional experience in any hospital setting or "lead" Technician experience is a plus. Associate's Degree program preferred.
Pharmacy Technician certified with a state or national technical certification organization preferred
Demonstrated proficiency and process knowledge of outpatient prescription program payer/PBM billing, issue resolution, and payment processes-including Prior Authorization and Claim Exception Facilitation.
Understanding and process knowledge of medication billing systems in an ambulatory pharmacy setting
Demonstrated computer literacy-including Pharmacy Operating System experience and Word/Excel capabilities.
Prior POS and cash register experience required. Pharmacy POS/cash register experience desired
Direct experience and knowledge of Patient Assistance Programs and/or indigent drug programs is highly desired.
Amerisourcebergen Corporation - Corporate