Job Summary Under moderate supervision, the Concierge, Penn Signature Services (C, PSS) is responsible for providing the highest level of service for all patients entering the University of Pennsylvania Health System/Penn Medicine through the Penn Signature Services Program (Penn Passport, Executive Health, Patient Facilitated Services, Penn Global Medicine). The Concierge engages directly with the patient and his/her caregiver(s) to facilitate all non-clinical customer service related needs during the patient's course of care. Welcomes patients and caregiver(s) upon admission to the UPHS, ensuring that navigation to the appropriate destination is completed at time of initial visit, as needed.
Addresses cultural elements of care with both domestic and international patient populations, confirming that language and cultural needs are met throughout the individual's continuum of care at UPHS. Escorts patients and family members to appointments (may include early morning, late evening and weekend appointments). Provide follow up regarding ongoing services to the patient and caregiver(s) throughout continuum of care. Prepares and coordinates the schedule with the patient and with internal PSS staff prior to the appointments.
Patient coverage occurs 24 hours a day/7 days per week, thus on-call availability is expected of the individual in this position. Coverage of weekend and evening shifts is required. Assures that all privacy and HIPAA standards are maintained throughout the entire duration of the patient's care continuum.
University Of Pennsylvania Health System