Concierge / Part-Time / Surf & Sand Resort

JC Resorts LLC Laguna Beach , CA 92651

Posted 2 months ago

JC Resorts has been a proven leader in the management and operation of golf and resort properties since 1971. Our diverse entities are united by the same authentic vision

  • MAKING MEMORIES. EVERY GUEST.

    EVERY TIME. That means impeccable service without stuffiness, attention to detail without stifling formality and comfortable accommodations without the trace of pretentiousness. We revel in the unique and offer a customized approach to maximize the performance individual properties while enhancing their distinctive character.

JC Resorts has an exciting opportunity for a customer focused, creative with strong communication and multi-tasking skill Part-time Concierge . Based at the Surf & Sand Resort, this role is responsible to provide information and assistance to hotel guests, to ensure customer satisfaction and enhance the professional image of the hotel.

To complete an APPLICATION on line please visit our corporate website: WWW.JCRESORTS.COM or contact the Human Resources office direct line 949-376-2764 anytime Monday

  • Friday, 8:30am 5:00pm, we will be happy to assist you.

Surf and Sand Resort offers career advancement opportunities and excellent benefits including...

  • 401K Plans

  • Paid Time Off

  • Complimentary Meals

  • Uniforms Tuition

  • Reimbursement

  • Discount Programs

ESSENTIAL DUTIES:

To understand and respond to all guest needs and requests in a timely and professional manner.

To solicit and obtain information from guests that will be of assistance in providing personalized service and responding to all guest needs.

To develop and maintain a comprehensive knowledge of the local area, to be able to provide hotel guests with information regarding location, cost, and hours of operation of local services, facilities, and other points of interest.

To actively promote guest use of hotel services and facilities.

To follow all specified procedures to administer the affairs of the Concierge desk.

To follow all specified procedures to administer the affairs of the Pool and Beach.

To develop and maintain a comprehensive knowledge of local activities, points of interest, and other resources.

To actively promote the hotel's services and facilities to visiting guests.

To monitor cleanliness and appearance of Front Lobby, Pool and Beach and surrounding areas and to immediately reporting deficiencies to the Director of Housekeeping.

To be available to work irregular hours, including evenings, weekends and holidays.

To follow all policies and procedures of JC Resorts LLC.

JOB KNOWLEDGE & EDUCATIONAL LEVEL: High school diploma or equivalent required.

English fluency required. Foreign language ability helpful. Must have prior experience in a customer/guest service and/or public contact related job.

Must be computer literate and be familiar with Word and Landmark and be able to use a photocopier and facsimile machine. Previous hotel concierge experience preferred. Must have strong general office skills, and display knowledge of currently accepted business telephone etiquette.

SKILLS AND APTITUDES: Detail oriented.

Organized and efficient. Learns quickly. Safety minded.

High quality standards for production and service. Diplomatic and calm. Strong verbal communications skills.

Courteous, friendly, and professional manner. Good team player. Customer service focus.

Able to work productively with little supervision. Trustworthy and reliable.

PHYSICAL DEMANDS: Stands/sits at desk for extended periods for approximately 90% of shift.

Stands/walks approximately 10% of shift. Constantly required to interact with people of all kinds in a courteous, helpful, and diplomatic manner. Frequent use of stairs.

Bends, climbs, stoops, and lifts to perform routine job tasks. Occasionally required to handle and move objects weighing up to 40 lbs. over short to moderate distances. Heavy use of phones, daily.

Surf & Sand Resort/JC Resorts is an Equal Opportunity Employer M/F/D/V



icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Massage Therapist / Part Time / Surf & Sand Resort

JC Resorts LLC

Posted 1 week ago

VIEW JOBS 4/12/2019 12:00:00 AM 2019-07-11T00:00 JC Resorts has been a proven leader in the management and operation of golf and resort properties since 1971. Our diverse entities are united by the same authentic vision - MAKING MEMORIES. EVERY GUEST. EVERY TIME. That means impeccable service without stuffiness, attention to detail without stifling formality and comfortable accommodations without the trace of pretentiousness. We revel in the unique and offer a customized approach to maximize the performance individual properties while enhancing their distinctive character. JC Resorts has an exciting opportunity for a customer focused, with strong communication and multi-tasking skills Part-time Massage Therapist. Based at the Surf & Sand Resort, this role is responsible to provide professional, therapeutic and rejuvenating massage therapies and body treatments to spa guests. Surf and Sand Resort offers career advancement opportunities and excellent benefits including... * 401K Plans * Paid Time Off Complimentary * Meals * Uniforms * Tuition Reimbursement * Discount Programs ESSENTIAL DUTIES: To understand and respond to all guest needs and requests in a timely and professional manner. To understand and explain the benefits and products used in all spa treatments. To perform, as qualified, various types of massage on hotel guests and patrons. To assess and accommodate guest needs and to make inquiries about physical well being according to treatment guidelines. To effectively cross-promote all spa services. To conduct all treatments according to specified guidelines, including following draping policy. To participate in staff meetings, training, product knowledge classes and team efforts. To perform at least two guest contact employee services per month as occupancy allows. To perform turn-down massages, as scheduled. To perform all massage and body treatments offered in the spa brochure. To have a comprehensive understanding of contra-indications and health concerns. To follow established Intake Form procedures. To understand and adhere to established treatment room opening and closing procedures. To be available at least 3 days a week, weekends, evenings and holidays. To maintain a clean, organized, well-stocked and safe working environment. To assist the Spa Department, as needed, to maintain a productive and cohesive work environment. To follow all specified procedures to document massage services, including setting reservations; signing in guests; and filling out massage paperwork. To provide information and suggestions to inquiring guests. To actively promote the sale of spa products. To follow all policies and procedures of JC Resorts LLC. To immediately report all suspicious occurrences and hazardous conditions. To maintain the cleanliness and safety of work areas at all times. To practice safe work habits at all times, to avoid injury to self and others. To comply with company and departmental health and safety rules and regulations, including the proper handling of all relevant equipment and machinery. To attend all mandatory meetings as directed. To perform other tasks, including cross-training, as directed. JOB KNOWLEDGE & EDUCATIONAL LEVEL: High school diploma or equivalent required. English fluency required. Must have California Certification of Massage or Equivalent, and CPR certification (no later than 90 days from date of hire). Minimum of 2 years of professional massage experience preferred. Must maintain up-to-date National Certification and Continuing Education Units. Previous hotel/resort experience preferred. SKILLS AND APTITUDES: Safety-minded. High quality standards for production and service. Strong verbal communications skills. Courteous, friendly, and professional manner. Good team player. Customer service focus. Able to work productively with little supervision. Trustworthy and reliable. WORKING CONDITIONS: Works indoors throughout shift in small, temperature-controlled, clean, low-lit massage rooms, guest rooms, and bright airy facial rooms. May also be required to conduct massages outside if weather is suitable. PHYSICAL DEMANDS: Stands and walks short distances throughout shift. Requires upper body strength and stamina to perform routine job tasks. May be required to assist guests on/off table. Must be capable of performing 8 to 12 massages during an 8-hour work day. Frequently required to handle and move objects weighing up to 30 lbs. over short distances. Reaches and lifts to perform routine job tasks. Hands often exposed to various water temperatures. Must be able to tolerate heat for extended periods of time. Surf & Sand Resort / JC Resorts an Equal Opportunity Employer M/F/D/V JC Resorts LLC Laguna Beach CA

Concierge / Part-Time / Surf & Sand Resort

JC Resorts LLC