JC Resorts has been a proven leader in the management and operation of golf and resort properties since 1971. Our diverse entities are united by the same authentic vision
JC Resorts has an exciting opportunity for a customer focused, creative with strong communication and multi-tasking skill Part-time Concierge . Based at the Surf & Sand Resort, this role is responsible to provide information and assistance to hotel guests, to ensure customer satisfaction and enhance the professional image of the hotel.
To complete an APPLICATION on line please visit our corporate website: WWW.JCRESORTS.COM or contact the Human Resources office direct line 949-376-2764 anytime Monday
Surf and Sand Resort offers career advancement opportunities and excellent benefits including...
Paid Time Off
To understand and respond to all guest needs and requests in a timely and professional manner.
To solicit and obtain information from guests that will be of assistance in providing personalized service and responding to all guest needs.
To develop and maintain a comprehensive knowledge of the local area, to be able to provide hotel guests with information regarding location, cost, and hours of operation of local services, facilities, and other points of interest.
To actively promote guest use of hotel services and facilities.
To follow all specified procedures to administer the affairs of the Concierge desk.
To follow all specified procedures to administer the affairs of the Pool and Beach.
To develop and maintain a comprehensive knowledge of local activities, points of interest, and other resources.
To actively promote the hotel's services and facilities to visiting guests.
To monitor cleanliness and appearance of Front Lobby, Pool and Beach and surrounding areas and to immediately reporting deficiencies to the Director of Housekeeping.
To be available to work irregular hours, including evenings, weekends and holidays.
To follow all policies and procedures of JC Resorts LLC.
JOB KNOWLEDGE & EDUCATIONAL LEVEL: High school diploma or equivalent required.
English fluency required. Foreign language ability helpful. Must have prior experience in a customer/guest service and/or public contact related job.
Must be computer literate and be familiar with Word and Landmark and be able to use a photocopier and facsimile machine. Previous hotel concierge experience preferred. Must have strong general office skills, and display knowledge of currently accepted business telephone etiquette.
SKILLS AND APTITUDES: Detail oriented.
Organized and efficient. Learns quickly. Safety minded.
High quality standards for production and service. Diplomatic and calm. Strong verbal communications skills.
Courteous, friendly, and professional manner. Good team player. Customer service focus.
Able to work productively with little supervision. Trustworthy and reliable.
PHYSICAL DEMANDS: Stands/sits at desk for extended periods for approximately 90% of shift.
Stands/walks approximately 10% of shift. Constantly required to interact with people of all kinds in a courteous, helpful, and diplomatic manner. Frequent use of stairs.
Bends, climbs, stoops, and lifts to perform routine job tasks. Occasionally required to handle and move objects weighing up to 40 lbs. over short to moderate distances. Heavy use of phones, daily.
Surf & Sand Resort/JC Resorts is an Equal Opportunity Employer M/F/D/V
JC Resorts LLC