Concierge- On Call - Mandalay Bay

THE JOB:

As a Concierge, you will contribute to fabulous guest experiences with your welcoming smile and customer service. By understanding their unique stories and needs, you will own their experience to create WOW moments and memories that they can carry with them well past their stay with us

THE DAY-TO-DAY:

• Professionally and expeditiously process all guest requests

• Promote, up-sell, and cross-sell all MGM Resorts venues and shows

• Respond and assist with guest conflict resolutions in a timely manner and anticipate, recognize, evaluate, and resolve any potential challenges within

• Commitment to ongoing knowledge development of citywide offerings

• Establish a professional network within the hospitality community

• Stay up to date and knowledgeable on other departments/entities policies and procedures

• Multitask in various systems simultaneously to fulfill guest requests

• May check in/out hotel guests

• Perform other job-related duties as requested

The IDEAL CANDIDATE:

• At least 21 years of age

• Previous guest-facing customer service experience, preferably in a resort setting

• Ability to multi-task in a high pace environment

• Ability to work a variety of shifts, possibly including weekends and holidays

• Proficiency in computer or ticketing systems is a bonus

• Has current knowledge or the ability to obtain current knowledge about Las Vegas preferred

SCHEDULE:

• On Call

STARTING PAY RATE:

$19.00 per hour + Commission

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally

• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more

• Free meals in our employee dining room

• Free parking on and off shift

• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

Are you ready to JOIN THE SHOW? Apply today!