NRP Group Cleveland , OH 44114
Posted 4 weeks ago
Come join NRP's A+ team! We've been recognized as a "Top Workplace" because we promote a culture where our team can build long-term careers and connections. As we grow as a company, our goal is that you will grow in your career.
NRP has been recognized with several industry awards including Top Workplaces; Best and Brightest Companies to Work For; and National Apartment Association's Best Places to Work.
We value our employees by offering a competitive benefit package including:
Commission and bonus opportunities
Paid vacation and sick leave
11 Paid holidays
Paid maternity & parental bonding leave
Short & long term disability
Medical/Dental/Vision/Life Insurance
401(k) Match
Training, certification, & growth opportunities
Employee referral & recognition programs
For over 25 years, NRP has been dedicated to building quality homes for our residents, regardless of income. The NRP Group is a full-service multifamily developer, general contractor, and property manager with assets and operations in Ohio, Texas, North Carolina, Virginia, Florida, Michigan, Indiana, Pennsylvania, Maryland, New Jersey, New York, and Massachusetts.
Visit www.NRPGroup.com for more information.
Come join the NRP Team as a Concierge at our beautiful property, Centric, in Cleveland, OH!
Under the direction of the Community Manager, the Lifestyle Concierge's primary responsibility is to serve as a friendly and helpful guide to residents and ensure they have a pleasant environment to live in. The Concierge role is incredibly important to residents as they'll serve as the first impression of the community, greeting all guests and residents at the front door. The Concierge serves as the neighborhood expert, providing recommendations of local entertainment, restaurants and more, working cohesively with the onsite leasing team to deliver the best possible resident experience. To provide the best customer service possible, this position does require evening and weekend availability.
Essential Functions Statement(s):
Greets residents and guests as they enter the building
Assists in maintaining building lobby, cleans glass/carpets as needed
Provides brochures, floor plans and other collateral to clients
Calls each completed service order with a follow up customer service call and document the status
Calls each new move in, welcome them home and explain services of the concierge
Receives flowers and packages and maintains log when necessary
Provides refreshments to residents and guests
Maintains Concierge Binder
Keeps front lobby stocked with magazines, collateral, maps, transportation schedules, menus etc. as described in the binder layout
Uses Internet as an aid in providing micro and macro information to residents and guests
Maintains a clean and orderly front desk, lobby area, package room and storage closets were applicable
Adheres to established policies related to fair housing
Communicates with co-workers, management, residents, vendors, and all outside contacts in a courteous and professional manner
Maintains confidentiality of co-workers, management, owners, past and current residents, vendors, and all outside contacts
Assists in planning monthly resident events
Assists in planning monthly outreaching and networking events
Assists all residents and guests with questions and inquires of both the property and of the community
Answers the telephone and direct prospects to the appropriate party or assist when required.
Personal contact with residents preferred and always greets residents by name and with a smile
Responds to all resident requests within 24 hours
Returns all phone call messages and email messages the day they are received
Performs other duties as assigned
SKILLS & ABILITIES
Education: High school diploma required and degree in hospitality management preferred
Experience: Prior concierge or apartment experience preferred
Technical Skills: Proficient computer skills including the Microsoft Office Suite
Other Requirements: Strong verbal and written communication skills
The NRP Group is committed to a policy of assuring that all employees and applicants for employment are recruited, hired, assigned, placed, transferred, demoted, laid off, terminated, paid, trained, and generally treated during employment on the basis of qualifications and merit; without discrimination due to color, race, religion, sex (including pregnancy or marital status), sexual orientation, gender identity and expression, age, national origin, ancestry, veteran status, military status, disability, genetic information, citizenship, or any other classification or activity protected by federal, state, and local law and ordinances.
NRP Group