Position Exempt StatusNon-ExemptWeekly Scheduled Hours40Scheduled ShiftJob Description
Maintain highest level of customer care while demonstrating a friendly and cooperative attitude
Effectively address and resolve client and customer concerns and/or complaints
Demonstrate flexibility in satisfying customer in high demand environment
Develop a familiarity with the building occupants for whom you are assisting
Greet and present a professional and friendly image to employees, visiting guests and customers
Serve as a point of contact for visitors, customers, or employees who are lost or require direction
Provide information regarding building services, parking, cafeteria hours, etc.
Steer customers to correct processes and vendors regarding special needs of the site (catering services, maintenance, audio-visual, etc.)
Maintain clean, organized, and professional work areas
Handle and monitor seating bookings (cubicles), utilizing the reservation system and focusing on the strategic assignment so as to maximize utilization
Identifying seating booking conflicts or potential booking conflicts, suggesting solutions
Facilitate catering and food service requests.
Monitor coffee service areas throughout the day to ensure coffee is available
Maintain and clean coffee service area.
Track and order inventory/supplies from vendors; to include ordering and stocking of supplies for the coffee service areas, conference rooms, supply rooms, and other areas as designated.
Perform daily walk through of the area, perform straightening of conference rooms, break rooms and public areas during walk through as needed.
Request facilities attention for maintenance/safety issues observed on walk through.
Respond to numerous phone calls
Correspond via email using Microsoft Outlook
Provide limited technology support
Provide backup support for conference/meeting room reservation.
Provide special project and administrative support on an ad hoc basis.
Ensure that deadlines are met; prioritize workload assignments
Maintaining all logs and reporting documentation with attention to detail
Participate in Exela and customer mandated training
Participate in cross-training
Adhering to all safety procedures
Consistently adhering to business practice guidelines and policies
Provide back up support to mail services functions as needed
Taking direction from team leader or service delivery manager
PAY TRANSPARENCY NONDISCRIMINATION PROVISION
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
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