Novitex Enterprise Solutions Dallas , TX 75201

Posted 3 months ago

Position Exempt StatusNon-ExemptWeekly Scheduled Hours40Scheduled ShiftJob Description

  • Maintain highest level of customer care while demonstrating a friendly and cooperative attitude

  • Effectively address and resolve client and customer concerns and/or complaints

  • Demonstrate flexibility in satisfying customer in high demand environment

  • Develop a familiarity with the building occupants for whom you are assisting

  • Greet and present a professional and friendly image to employees, visiting guests and customers

  • Serve as a point of contact for visitors, customers, or employees who are lost or require direction

  • Provide information regarding building services, parking, cafeteria hours, etc.

  • Steer customers to correct processes and vendors regarding special needs of the site (catering services, maintenance, audio-visual, etc.)

  • Maintain clean, organized, and professional work areas

  • Handle and monitor seating bookings (cubicles), utilizing the reservation system and focusing on the strategic assignment so as to maximize utilization

  • Identifying seating booking conflicts or potential booking conflicts, suggesting solutions

  • Facilitate catering and food service requests.

  • Monitor coffee service areas throughout the day to ensure coffee is available

  • Maintain and clean coffee service area.

  • Track and order inventory/supplies from vendors; to include ordering and stocking of supplies for the coffee service areas, conference rooms, supply rooms, and other areas as designated.

  • Perform daily walk through of the area, perform straightening of conference rooms, break rooms and public areas during walk through as needed.

  • Request facilities attention for maintenance/safety issues observed on walk through.

  • Respond to numerous phone calls

  • Correspond via email using Microsoft Outlook

  • Provide limited technology support

  • Provide backup support for conference/meeting room reservation.

  • Provide special project and administrative support on an ad hoc basis.

  • Ensure that deadlines are met; prioritize workload assignments

  • Maintaining all logs and reporting documentation with attention to detail

  • Participate in Exela and customer mandated training

  • Participate in cross-training

  • Adhering to all safety procedures

  • Consistently adhering to business practice guidelines and policies

  • Provide back up support to mail services functions as needed

  • Taking direction from team leader or service delivery manager


The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.


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Novitex Enterprise Solutions