Provides oversight of all lobby amenities, functions and appearance.
Manages the logistics and quality of all work performed in lobby and entrance areas in order to provide a clean, functional, and hospitable and welcoming environment for patients, families, and visitors.
Reports and takes action to correct any deficiencies. Interfaces with service-line Directors to instruct and if necessary discipline non-performing employees.
Proactively identifies operations needing improvement and collaborates with multiple support service departments to ensure optimal lobby operations and guest service activities (i.e. patient navigation, environmental services, maintenance, parking garage, security, etc.).
Provides sensitive, culturally diverse assistance/guidance to patients, families and visitors in stressful situations. Escalates issues to appropriate departments and/or management, as required.
Responds quickly to patient/customer requests, obtaining answers to questions regarding non-clinical information.
Monitors and assists discharged patients leaving the facility, ensuring appropriate discharge procedures are followed.
Ensures availability of wheelchair services to incoming and outgoing patients and visitors.
Performs related duties as required.
ADA Essential Functions
Bachelor's Degree, required. Degree in hospitality services or hotel management, preferred.
Minimum of two (2) years customer service or related experience, required.
Working knowledge of PC applications, required.
Demonstrated interpersonal and communication skills. Ability to respond in a caring, empathic and calming way with people.