Concierge

Northwell Health Manhasset , NY 11030

Posted 1 week ago

Job Description:

  • Provides oversight of all lobby amenities, functions and appearance.

  • Manages the logistics and quality of all work performed in lobby and entrance areas in order to provide a clean, functional, and hospitable and welcoming environment for patients, families, and visitors.

  • Reports and takes action to correct any deficiencies. Interfaces with service-line Directors to instruct and if necessary discipline non-performing employees.

  • Proactively identifies operations needing improvement and collaborates with multiple support service departments to ensure optimal lobby operations and guest service activities (i.e. patient navigation, environmental services, maintenance, parking garage, security, etc.).

  • Provides sensitive, culturally diverse assistance/guidance to patients, families and visitors in stressful situations. Escalates issues to appropriate departments and/or management, as required.

  • Responds quickly to patient/customer requests, obtaining answers to questions regarding non-clinical information.

  • Monitors and assists discharged patients leaving the facility, ensuring appropriate discharge procedures are followed.

  • Ensures availability of wheelchair services to incoming and outgoing patients and visitors.

  • Performs related duties as required.

  • ADA Essential Functions

Qualifications

  • Bachelor's Degree, required. Degree in hospitality services or hotel management, preferred.

  • Minimum of two (2) years customer service or related experience, required.

  • Working knowledge of PC applications, required.

  • Demonstrated interpersonal and communication skills. Ability to respond in a caring, empathic and calming way with people.

  • Bi-lingual, preferred.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Concierge

Northern Westchester Hospital

Posted 1 week ago

VIEW JOBS 3/9/2019 12:00:00 AM 2019-06-07T00:00 Job Description * Provides oversight of all lobby amenities, functions and appearance. * Manages the logistics and quality of all work performed in lobby and entrance areas in order to provide a clean, functional, and hospitable and welcoming environment for patients, families, and visitors. * Reports and takes action to correct any deficiencies. Interfaces with service-line Directors to instruct and if necessary discipline non-performing employees. * Proactively identifies operations needing improvement and collaborates with multiple support service departments to ensure optimal lobby operations and guest service activities (i.e. patient navigation, environmental services, maintenance, parking garage, security, etc.). * Provides sensitive, culturally diverse assistance/guidance to patients, families and visitors in stressful situations. Escalates issues to appropriate departments and/or management, as required. * Responds quickly to patient/customer requests, obtaining answers to questions regarding non-clinical information. * Monitors and assists discharged patients leaving the facility, ensuring appropriate discharge procedures are followed. * Ensures availability of wheelchair services to incoming and outgoing patients and visitors. * Performs related duties as required. * ADA Essential Functions Qualifications * Bachelor's Degree, required. Degree in hospitality services or hotel management, preferred. * Minimum of two (2) years customer service or related experience, required. * Working knowledge of PC applications, required. * Demonstrated interpersonal and communication skills. Ability to respond in a caring, empathic and calming way with people. * Bi-lingual, preferred. Northern Westchester Hospital Manhasset NY

Concierge

Northwell Health