Do you like to find answers? Do you like to help others? Are you naturally friendly and helpful? If so the role of Concierge is for you! As Concierge, you will
Be the Knowledge Guru -- know your city and your market as you will need to have answers and/or make reservations for local dining, entertainment, sporting events, recreation tours, health and beauty services, child care, transportation, religious worship, cultural activities, shopping, floral services, and whatever else the guest may have an interest in. Knowing what events are going on in your hotel and your town is essential!
Make a Great Impression -- maintain a "know it all" attitude and welcome questions and requests. If you don't know an answer -- no problem.
That is what a computer and a telephone are for -- to find the answer. But remember, at all times you are directly responsible for prompt, efficient, and courteous service to guest inquiries and for meeting many other guests' needs during their stay. Your role, especially in a large city hotel, is very important.
Be Helpful -- having the answer is great, but also offer your services. Don't just tell them the name of the restaurant - make that reservation!
Don't just tell them where to order flowers -- pick up the phone and organize that delivery for them! Do your best to meet and exceed their expectations with both your answers and your actions.
Be a Safety & Security Agent -- follow your hotel's established safety and security policies & procedures. Anticipate problems and call management as needed.
New Castle Hotels LLC