Concierge

Jones Lange Lasalle Inc. Nashville , TN 37201

Posted 1 week ago

Concierge

Position Goals & Objectives

  • Deliver an exceptional customer experience through operational standards guidelines.

  • Wow our Members with unfailing hospitality and courtesy.

  • Be responsible for situational responses to member activity

  • Assure an on-brand community experience through the execution of core amenities and deliverables.

  • Perform all tasks on schedule with maximum efficiency.

  • Identify and set priorities through clear communication with the Community Management team.

  • Work with the Community Management team to identify opportunities to enhance the Member experience.

  • Act as eyes and ears in absence of Community Management staff.

Skills

  • Proven team player: ability to work with a team and achieve daily and monthly goals.

  • Self starter: able to identify work that needs to be done and does it without required instruction.

  • Courteous and communicative: able to interact with, assist and exceed the expectations of members with daily and special requests.

  • Detail oriented: pays attention to details regarding processes and extra attention to special requests.

  • A Doer: Ability to solve practical problems using reasoning skills.

  • A desire to learn and seek new challenges.

  • A High School Diploma or equivalent job experience.

  • Ability to work with a large, diverse group of employees and suppliers.

  • Ability to lift up to 40 lbs.

  • Ability to work a flexible schedule that may change based on the needs of the business.

Duties & Responsibilities Included But Not Limited To

  • Ready to work at scheduled time.

  • Greet and assist all members throughout the day, maintaining at all times the highest levels of helpfulness and friendliness.

  • Prepare and maintain throughout the day key member amenities including fruit water, coffee / tea, and beer / wine.

  • Monitor pantry spaces on an ongoing basis.

  • Monitor conference rooms (including ensuring that dry erase markers, whiteboard erasers, water pitchers, glasses are sufficiently stocked and tables, chairs, phones and whiteboards are organized and ready for use) as needed.

  • Monitor specialty rooms such as screening rooms, meditation room, wellness rooms, and other rooms to ensure that furniture and equipment are ready for use.

  • Monitor printing stations (including ensuring that there is a sufficient supply of pens, copy paper, staplers, staples, paper clips, tape and tape dispensers).

  • Monitor common spaces and hallways.

  • Monitor restrooms on a continuous basis including restocking all items (including paper products, mouthwash, soap, etc.) as needed.

  • Prepare spaces for the hosting of events.

  • Work with the facilities and maintenance team to achieve excellence in the delivery of services to Members.

  • Respond to service related emergencies as needed.

  • Comply with all safety policies and procedures relating to performance of tasks and/or use of supplies.

  • Perform other duties as assigned

#LI

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at Accommodation.Reques@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.


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Concierge

Jones Lange Lasalle Inc.