Concierge

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https://wd5.myworkday.com/cowlitz/d/inst/1$9925/9925$585.htmld

Position Summary:

Responsible for greeting hotel guests in a warm and sincere manner and providing outstanding customer service. Maintains extensive knowledge of the property, region, events, restaurants, and other points of interest.

Primary Duties and Responsibilities:

• Promotes superior guest service.

• Maintains, and perpetuates a positive organizational culture according to the principles of the Spirit of Tâlícn and the Core Values of ilani.

• Assists with check-in, check out, and reservations as needed.

• Assists guests with various requests and needs and coordinates details with necessary departments or vendors.

• Assists with making dinner and spa reservations and provides a professionally written confirmation to the guest.

• Assists guests with transportation arrangements and directions.

• Provides detailed information about ilani and the surrounding area to both internal and external guests.

• Assists in other areas of Hotel Operations, including VIP Reception and Front Desk as needed.

• Performs other duties as assigned.

Minimum Qualifications:

• High School Diploma / GED; Recognized Equivalent of a High School Diploma (RED) or Foreign High School Diploma (FHD).

• One (1) year of guest service experience in a hotel.

• Must possess excellent interpersonal skills with an ability to foster a supportive and enabling team environment.

• Must be able to effectively communicate in English.

• Excellent written and verbal communication skills.

• Basic computer skills in Word and Excel.

• Willingness to learn necessary hotel operations systems.

• Extensive knowledge of the property, local areas, and destinations.

• Must be able to stand, reach, bend or sit for extended periods of time.

• Must be able to lift up to 40 lbs. and carry 20 lbs.

• Must be able to work various shifts and flexible hours.

• Must maintain highest level of privacy and confidentiality.

• Must be willing to work in a smoking environment.

• Must be willing to adhere to company health and safety measures.

Work Shift:

Regular

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