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Concierge Full Time Marriott Grand Lakes Orlando (205876-868)

Expired Job

Psav Presentation Services Orlando , FL 32801

Posted 4 months ago

Position Overview

Act as liaison between PSAV, hotel and client. Provide guests with information and support in a professional and friendly manner while building relationships to ensure a high quality experience. This position will report to Director, Event Technology.

Key Job Responsibilities

Customer Contact

Acknowledge and interact with customers while maintaining a pleasant and professional image. Build relationships with customers to establish trust and open communication. Pro-actively identify potential issues and provides solutions to client's concerns. Respond quickly to questions and requests and handle service problems politely and efficiently.

Communication

Display clear and concise verbal and written skills. Communicate technical information effectively to non-technical audiences and presents information in skillful and enthusiastic manner. Demonstrate effective listening skills. Relay necessary information to other team members regarding customers.

Billing

Communicate billing information to clients, resolves billing concerns and obtain signatures. Convey and enter billing changes and communicate billing challenges to appropriate PSAV team members.

Operational Support

Provide on-floor technical support when necessary during extremely heavy business times. Assist with sets, strikes and operation of equipment in accordance with PSAV standards. Demonstrate knowledge of hotel and facility services.

Required Skills

  • High School Diploma is required. Bachelor's degree is preferred.

  • 1-2 years customer service experience is preferred.

  • Proficiency with computer software and programs, including the Internet and Microsoft Office.

  • Working knowledge of basic audio visual equipment is preferred.

  • Strong written and oral communication skills.

  • Strong client relationship-building skills.

  • Ability to multi-task and work well under pressure.

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Technical Lead Audio Visual Marriott Grand Lakes (206638868)

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VIEW JOBS 1/10/2019 12:00:00 AM 2019-04-10T00:00 Position Overview The Technical Lead is responsible for intermediate level set up and operation of small to large-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director, or Director of Event Technology. Key Job Responsibilities Equipment Operation * Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment. * Troubleshoot technical issues and resolve problems quickly as they arise. * Complies with all Company security and safety measures. * Ensures equipment is secure from theft and/or damage when in use. Customer Service * Provides excellent service and strive to exceed the expectations and needs of internal and external customers. * Be a leader, mentor and coach for other Technicians on PSAV's Delivering World Class Service philosophy. * Maintains a positive relationship with all clients through effective communication. * Meets with guests on site to ensure that their needs are met and the equipment setup is working properly. * Monitors events and checks in on customers throughout the day. * Understands and fosters the hotel/client relationship. Technical Ability * Understands the technical aspects of the job and demonstrates advanced operational ability to troubleshoot and problem solve with equipment and software issues. * Anticipates equipment challenges and changes in a timely and professional manner. Systems Knowledge * Understands company processes, follows procedures and completes systems entry and paperwork accurately. * Uses the equipment sheets to determine the equipment scheduled for set up and for strike. * Interacts with other staff and outside vendors for equipment. * Increases revenue by utilizing floor up-selling techniques. * Work with clients to finalize invoices. * As needed, work within PSAV systems and applications Required Experience Job Qualifications * High school diploma required. Associate's degree is preferred. * PSAV Technical Level 3 Certification is required. New PSAV team members must be certified by their location within 30 days. * 1 - PSAV Technical Level Two Core Certification is required (Audio, Lighting, Projection, Video, Scenic). New PSAV team members must be certified by a qualified proctor within 60 days. * 2-3+ years of customer service or hospitality experience is preferred. * 2-3+ years of audio visual experience is required. * A valid driver's license is required for team members in positions that may operate Company vehicles. * Additional DOT requirement may need to be met if applicable Competencies * Ownership * Hospitality * Professionalism * Responsiveness * Safety Conscious * Decision Quality * Tech Savvy * Communicates Effectively * Drives Results * Instills Trust Physical Requirements Physical Requirements Hours Per Day Lifting Requirements Frequency Sitting 2-3 hours Lifting 0 - 15 lbs* Continuously Standing 4-5 hours Lifting 16 – 50 lbs* Frequently Walking 4-5 hours Lifting 51 - 100 lbs (2+ persons) Occasionally Stooping 2-3 hours Lifting Over 100 lbs (2+ persons) Occasionally Crawling 2-3 hours Kneeling 2-3 hours Carrying Requirements Frequency Bending 2-3 hours Carrying 0 - 15 lbs* Continuously Reaching (above your head) 2-3 hours Carrying 16 – 50 lbs* Frequently Climbing 0-1 hours Carrying 51 - 100 lbs (2+ persons) Occasionally Grasping 4-5 hours Carrying Over 100 lbs Never Auditory/Visual Requirements Frequency Pushing/Pulling Requirements Frequency Close Vision Continuously Pushing/Pulling 0 - 15 lbs* Continuously Distance Vision Continuously Pushing/Pulling 16 – 50 lbs* Frequently Color Vision Frequently Pushing/Pulling 51 - 100 lbs* Frequently Peripheral Vision Occasionally Pushing/Pulling Over 100 lbs Occasionally Depth Perception Frequently * Identifies the physical requirements that team members perform without assistance. Hearing Continuously Work Environment Hotel Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by PSAV based on an individual hotel or a representation of hotels in that city or area. Warehouse Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by PSAV based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends and holidays. Psav Presentation Services Orlando FL

Concierge Full Time Marriott Grand Lakes Orlando (205876-868)

Expired Job

Psav Presentation Services