Concierge (Dutch Speaking)

Hilton Worldwide Amsterdam , NY 12010

Posted 2 months ago

Job Summary

A Concierge with Waldorf Astoria Hotels & Resorts serves as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity.

What will it be like to work for Waldorf Astoria Hotels & Resorts?

In exceptional destinations around the globe, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations, as well as fresh, modern expressions of Waldorf Astoria's rich legacy. Waldorf Astoria provides guests the exceptional environment and the personalized attention of true Waldorf service that creates a singular experience.

If you understand the value personalized attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may be just the person we are looking for to work as a Team Member with Waldorf Astoria Hotels & Resorts. Because it's with Waldorf Astoria Hotels & Resorts where we promise our Guests a single rich, experience at every extraordinary place they visit.

What will I be doing?

As a Concierge you will serve as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity. A Concierge is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

  • Serve as a key point of contact for Guests and efficiently respond to Guest enquiries

  • Provide information, advice and booking services for a wide variety of Guest enquiries, including city tours, theatre tickets, restaurants, doctors, flight bookings, among others

  • Maintain good contact with external suppliers who offer guest services and leisure activities

  • Process and deliver messages for Guests

  • Deliver and safely storage Guest luggage

  • Stay current with all hotel services as well as daily VIP requests and special events

  • Ensure orderliness and safety guidelines around the lobby and front door areas

  • Provide support to Management as required, in cases of emergency

  • Project a professional manner with an emphasis on hospitality and Guest service

  • Maintain a clean, healthy, and safety working area

  • Act in accordance with policies and procedures when working with front of house equipment and property management systems

  • Support other departments when required.

What are we looking for?

Concierges serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members.

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Positive attitude and good communication skills

  • Commitment to delivering a high level of customer service

  • Excellent grooming standards

  • Flexibility to respond to a variety of different work situations

  • Ability to work on your own and as part of a team

  • Excellent knowledge of Amsterdam

  • Clefs D'Or certification and membership

  • Fluent in both Dutch and English in both writing and spoken

  • Candidate must be in the possession of valid residence and working permit for the Netherlands.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Previous experience working in Concierge in a hotel environment

What benefits will I receive?

Your benefits will include a competitive starting salary and holiday entitlement.

As an employee you will become a member of the GO Hilton programme, which provides reduced room rates in all our hotels WORLDWIDE, which means you can choose out of over 5,000 properties in more than 100 countries and all this not only for yourself but off course to share with your friends and family as well. Not only will you receive discount on room rates but also 50% off on Food & Beverage.

In addition you will be entitled to discounts on products and services offered by Hilton Worldwide and its partners, for example Guerlain and Avis.

We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.

Hilton Worldwide is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton Worldwide has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton Worldwide is dedicated to continuing its tradition of providing exceptional guest experiences across its 13 global brands. The magnitude of this company leads to numerous career opportunities worldwide. The company also manages the world-class guest reward program Hilton Honors.


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Concierge (Dutch Speaking)

Hilton Worldwide