The Bell/Door Person/Concierge is responsible for providing assistance to guests and front desk; to expedite guest luggage on check-in and check-out to the standard expected of the hotel; is familiar with and complies with the Hotels standards and philosophy in performing all areas of key accounts and other essential duties and responsibilities.
Status: Hourly, Full-Time (with Benefits)
Benefits: Transit, 401(k), Medical, Dental, Vision, Life, AD&D.
Key Areas of Accountability:
Escorts incoming and outgoing hotel guests to and from rooms assists with luggage and offers information pertaining to available services and facilities of the hotel, points of interest, and entertainment attractions.
Inspects guest's room to ensure furnishings are in order and supplies are adequate.
Explains features of a room such as the operation of radio, television, DVD, DSL etc.
Delivers faxes, packages, suitcases, and trunks and show the rooms when necessary.
Greets guests at the front door or curb upon arrival.
Responsible for arranging/booking transportation and tours.
Concierge duties. (restaurant reservations, amenity arrangement/delivery, massage, reply to email inquiries, directions etc.)
Performs valet duties limited to moving cars just in front of the hotel & white zone.
Maintains the image of the hotel by appearing extremely presentable, well groomed and in a pressed uniform.
Adheres to key control policy and procedure according to set standards.
Adheres to the Orchard Hotel Mission/Standards.
Other duties as assigned.
Delivers messages and runs errands.
Tidies lobby, front door, and polish the bell carts.
Issues valet tickets in the absence of our valet attendant. But are only allowed to move the guest's car within the hotel's white zone.
Must be able to lift 50lbs and stand for extended periods of time.
-High school diploma or general education degree (GED);
-1 yr prior exp in hotels in front of the house customer service position or 3 yrs experience in high volume customer service position.
Able to demonstrate knowledge of San Francisco tourist attractions, restaurants and city events.
Organized and detail oriented.
Ability to listen and communicate with international guests. 2nd language not required but a plus for this position.
Equal opportunity employer committed to ensuring that non-discrimination applies to all areas of employment.
The Orchard Hotel / The Orchard Garden Hotel