Concierge

Job Title

Concierge

Job Description Summary

Welcoming, energetic, and efficient front desk/office support person to work for a commercial real estate services company in Boston. The ideal candidate will be hospitality-focused, showcase a contagiously positive attitude, possess exceptional communication skills, and excel in organization in order to support clients, guests, and employees in the office.

Job Description

Essential Job Duties

Office Operations:

• Manage front desk by providing building access and notifying employees that the client, vendor, or job candidate has arrived

• Coordinate catering, conference room space, invitations, and other event planning activities as needed

• Possesses the ability to learn AV technology for conference room booking and digital-meeting troubleshooting

• Support, organize, and/or assist with internal meetings and events as required

• Answer and screen all incoming calls and relay messages appropriately

• Maintain a clean and orderly work environment for all employees and guests (kitchen, stock room, coffee bar, etc.)

Office Administration / Vendor Management:

• Manage purchasing and stocking of office supplies and scheduling maintenance of office equipment

• Enter all new local vendors into Workday

• Support mail room operations (i.e., picks and sorts mail daily, postage machine, fax and copy machines, manages incoming and outgoing FedEx shipments)

• Assistance with onboarding new employees

• Document preparation (review, print, bind) & business card ordering

• Support the operations team with office policy implementations, upgrades, support, facilities, telecommunications, emergency preparedness and business continuity planning

• Other duties as assigned

Role will be evaluated on the following:

• Positive attitude

• Professionalism

• Efficiency and dependability

• Organization

• Customer service and people skills

• Timeliness and responsiveness to requests and conflict resolution

• Management of costs to budget, keeping variances to a minimum

Background & Experience

Demonstrated experience should include:

• HS Diploma or GED required, college degree preferred

• Very good written and oral communication skills

• A minimum of 1 year of front desk, concierge, customer service or other hospitality experience is preferred

Competencies:

• Ability to follow instructions and procedures

• Ability to deal and communicate effectively with all levels of staff and management

• Warm and engaging demeanor; ability to assess circumstances, empathize and offer help

• Have a positive attitude and a strong sense of urgency in resolving issues

• Strong written and oral skills

• Strong Microsoft Office Suite skills

• Knowledge of office administrative duties

• Good judgment, tact, and discretion

Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.