Concierge Claims Service Executive - Hybrid

Zurich seeks to fill the role of Concierge Claims Service Executive - Hybrid within our Claims Relationship Management team. This position entails managing relationships with mid-size to complex accounts/programs. Collaborating with business units and functional groups, the Executive executes strategies to enhance claims value-added services, foster profitable growth, and elevate technical excellence, customer satisfaction, and retention. Acting as an account representative, they address customer service issues for respective accounts, liaising with internal and external resources for resolution.

At Zurich North America Claims, we prioritize work-life balance and flexibility. Our hybrid work model is designed to meet employees' needs, allowing for individual work preferences while encouraging in-person connections and collaboration when beneficial. While offering flexibility and autonomy, occasional in-office attendance may be required. The selected candidate should be prepared to report to one of the following North American Claims offices: Atlanta, Schaumburg, or Overland Park.

Key Responsibilities:

• Collaborate with underwriting to engage in new business prospects by effectively communicating and selling the claims value proposition to medium and large accounts.

• Address the claims service needs of prospective and current customers through research, delivering marketing presentations, and responding to requests for proposals (RFPs).

• Ensure customer satisfaction by identifying and resolving service issues, proactively communicating information, and adhering to customer protocols.

• Coordinate and conduct meaningful stewardship and claim review meetings with customers, leveraging data analysis to improve loss costs and demonstrate the impact of Zurich claims services.

• Cultivate and maintain strong relationships with select brokers within the territory to achieve re-bundle targets and present the claims value proposition.

• Understand and address customer-specific needs by collaborating with business units and claims organizations.

• Enhance customer satisfaction and retention by building lasting relationships with customers' risk managers and brokers.

Responsibilities:

• Monitor and review financial information to identify anomalies and discrepancies, ensuring management has access to accurate claims performance data.

• Conduct due diligence on transactions and processes to assess risk profiles in compliance with relevant regulations.

• Analyze data using established tools and methods, making recommendations to support timely claims resolution.

• Evaluate claims handling processes to identify areas for improvement.

• Review assigned customer cases, prioritize workload, and interpret policies to resolve issues within authority limits.

• Provide specialized advisory support to internal clients, ensuring alignment between policy and practice.

• Identify capability gaps, mentor claims operation staff, and seek resources to resolve performance issues.

• Appoint claims vendors within agreed authority limits, aligned with the organization's Claims Vendor Management strategy.

Basic Qualifications:

• Bachelor's Degree and 4+ years of experience in Claims or Operations

OR

• High School Diploma or Equivalent and 6+ years of experience in Claims or Operations

OR

• Zurich Certified Insurance Apprentice with an Associate Degree and 4+ years of experience in Claims or Operations

AND

• Knowledge of workers' compensation, general liability, and related products

• Strong customer service experience

Preferred Qualifications:

• Experience in the Property and Casualty Insurance industry

• Multi-line claims handling experience

• Interaction with multiple management levels

• Strong verbal and written communication skills

• Strong analytical skills

As a condition of employment at Zurich, employees must adhere to any COVID-related health and safety protocols in place at that time (https://www.zurichna.com/careers/faq).

A future with Zurich. What can go right when you apply at Zurich?

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more.

As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers' expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Location(s): AM - Schaumburg, AM - Atlanta, AM - Overland Park

Remote Working: Hybrid

Schedule: Full Time

Employment Sponsorship Offered: No

Linkedin Recruiter Tag: #LI-MD1 #LI-ASSOCIATE #LI-HYBRID

Nearest Major Market: Chicago