Concierge

Overview

CHENEGA MISSION OPERATIONS, LLC

Atlanta, GA

The Concierge will be responsible for all Information Desk operations, coordination, management, and functions. The Concierge is to greet and provide information to the GCC visitors and provide building-related information in response to telephone, fax, e-mail, web-initiated, or other inquiries.

Responsibilities

• Triage all requests from clients in meeting rooms for building 19 and 21.
• Perform general clerical duties, including but not limited to creating documents and reports, photocopying, faxing, scanning, mailing, and filing.
• Send out weekly CRSS surveys to clients.
• Provide information about events in the facility and give general directions, recommendations on activities, local maps, and information.
• Provide concierge services for all events, transportation arrangements, luggage storage, and coat check.
• Ensure visitors' needs are met with hospitality and offer taxi services and directions as needed.
• Monitor and change registration tablecloths and signage as needed.
• Monitor the visible area surrounding the concierge desk and visitor center and contact security if any individuals are suspected of trespassing or suspicious activities or behavior.
• Communicate closely with all departments to ensure a seamless guest experience.
• Perform any or all other duties as assigned by management.
• Follow all CMO and GCC Policies and Procedures.
• Daily Tasks include:
• Review CRSS and compile a list for the day's events with the name and meeting space. Distribute to Conference Services Team and Security.
• Complete Daily Door Signs for meetings in the GCC, Building 21, and the library.
• Confirm meetings via conference center mailbox (when required).
• Check in with the General Manager, Operations Manager, and Director of Conference Services multiple times throughout the day to see if they need assistance with any work or projects.
• Greet and escort CMO/CDC visitors as needed.
• Guest orientation of the local area and the GCC facilities, guidance on meeting room locations, general directions, activities recommendations, local maps, and information.
• Restock the business center and back-office copier paper and supplies and notify the Director of Conference Services when orders need to be placed.
• Proper telephone service techniques and PBX operation.
• Handling of attendees' mail, messages, and special deliveries.
• Coordinate reservations for guest transportation.
• Handle luggage storage for guests and coat check.
• Assist the General Manager as needed.
• Assist Director of Conference Services as needed.
• Assist all guests with questions and concerns.
• Other duties as assigned.

Qualifications

• High school diploma
• Certified in CPR & First Aid
• Minimum two (2) years of experience as a Concierge Preferred

Knowledge, Skills and Abilities

• Ability to ensure the building is operated and maintained at a superior level, creating an environment and atmosphere of excellence and graciousness.
• Knowledge of the surrounding area (such as restaurants, cafés, hotels, etc.), CDC, and the occupants of the building.
• Knowledgeable of the physical layout of CDC facilities and events occurring in the GCC.
• Proficient with the Microsoft Suite.
• Possess excellent written and verbal communication skills.
• Excellent interpersonal and customer service skills.
• Ability to perform his/her duties quickly and efficiently.
• Ability to abide by all relevant GCC and CMO policies and procedures.

Physical Demands (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee may use repeated motions that include the arms, wrists, hands and/or fingers. The employee is occasionally required to walk, stand, climb, balance, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.

Any estimated salary provided by this job board may not align with Chenega's compensation program. Please apply to connect with a recruiter who can provide more details.