Concierge

Blackberry Farm Cashiers , NC 28717

Posted 1 week ago

Seasonal Rates $16-$18hr.*

The concierge team is responsible for ensuring that all guest activities, spa services, and dining times are booked and that all guests requested expectations are met.

Must have the flexibility to work weekends and holidays.

  • This position is eligible for our High Hampton Supplemental Summer Pay Program. During the peak summer season, 5/28 through 11/4, the hourly rate is increased as an added incentive.*

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Point of contact for guests at their arrival to inform them of special happenings during their stay and to answer and questions

  • Ensure guests are contacted pre-arrival and their planning needs are met

  • Books activities, spa services, and dining times for on-property guests

  • Ensures arrival packets are reviewed each day for accuracy of itineraries

  • Assists with FD duties including executing arrivals and departures.

  • Assists in creating unique and memorable experiences for our guests

  • Reviews trace daily to confirm information regarding amenities, meals afield, and special requests with other departments

  • Communicates accurate quest guest information and preferences to other team members and departments

Must comply with all company policies and procedures.

To perform the essential functions of this position regular and consistent attendance is required.

Must be able to work well with other Team Members, Managers and interact with our guests.

SUPERVISORY RESPONSIBILITIES

  • None

EDUCATION and/or EXPERIENCE

  • High school diploma or equivalent
  • 2-3 years Hospitality or Customer Service experience

COMPUTER SKILLS

  • Basic understanding of MS Office Programs

  • Experience with OPERA is preferred

  • Must be capable of learning new computer software programs quickly

LANGUAGE SKILLS

  • Must have excellent written & verbal communication skills

  • Must be able to communicate effectively with guests, team members, and managers

MATHEMATICAL SKILLS

  • Understanding of basic math and general accounting

REASONING ABILITY

  • Must be able to remain calm under pressure

  • Must be able to simultaneously manage diverse tasks

  • Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals

PHYSICAL DEMANDS

  • Must be able to sit or be on feet for long periods of time

  • Must be able to safely operate a company vehicle or golf cart

  • Must be able to work outdoors in all weather conditions

WORK ENVIRONMENT

  • General office / front desk guest reception area
  • 1,400 acres of High Hampton property

About High Hampton

High Hampton, listed on the National Register of Historic Places, has inspired residents and guests to connect with nature and each other for 96 years. Amenities at this 3,600-foot elevation, 1,400-acre property include a myriad of seasonal events, a scenic mountain golf course being redesigned by Tom Fazio, five tennis courts, 15-miles of hiking trails, a 35-acre private lake for swimming, boating, fishing, and other water-related activities and top-notch high country cuisine.

The family and team behind Blackberry are bringing their passion for hospitality to Cashiers with a full renovation of High Hamptons beloved Inn, cottages, and restaurants, as well as a revitalized approach to managing the inns accommodations and restaurants. High Hamptons new leadership team is committed to investing in the future the destinations rich heritage deserves.

For immediate application and interview, please stop by our Operations Center located at 82 White Owl Lane, Cashiers, NC 28717 between the hours of 9 am and 4 pm, Monday- Friday. Please bring your resume or your employment history.

High Hampton is an Equal Opportunity Employer.


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Concierge

Blackberry Farm