Belmond Santa Barbara , CA 93103
Posted 3 weeks ago
El Encanto, A Belmond Hotel, has been meticulously restored to capture all the romance and glamour that endeared it to both the local Santa Barbara community and visitors alike. Ninety-two quintessential, California-styled suites and bungalows dot the lush, terraced grounds featuring seven-acres of gloriously landscaped gardens with sweeping views of Santa Barbara and the Pacific Ocean. Original architectural features have been lovingly restored, including the historic, trellis-lined Arbor and Lily Pond. Modern additions to the expansive outdoor zero-edge pool and a new beautifully appointed boutique spa enhance the journey for todays luxury-seeking guest.
We are seeking an exceptionally warm and capable Concierge to ensure that the highest caliber of service is being offered to all guests, in accordance with Forbes five star standards.
ESSENTIAL JOB FUNCTIONS
This position requires a High school diploma or GED; some college preferred. Minimum two years experience in customer service required. We are seeking a well polished individual, able to represent the hotel in a very professional manner. Ability to read, write and communicate fluently and effectively in English. Ability to maintain hotel standards, policies, and procedures. Ability to go the extra mile, to provide the extra attention in order to satisfy guests individual needs. Ability to think and analyze clearly under high pressure or deadlines. Ability to remain calm and courteous with demanding/difficult guests and/or situations. Ability to complete work in a timely, accurate and thorough manner. Ability to focus attention on details and be able to organize, prioritize, and follow up. Ability to work effectively and relate well with senior management, colleagues, subordinates, and individuals inside and outside the hotel. Ability to work flexible hours, including weekends and evenings if necessary. Understanding of the luxury hotel environment. Fluency in a second language preferred.
El Encanto offers a full array of benefits, including medical, dental and vision coverage. In addition, the company pays for basic life and AD&D as well as short term disability. Team members can choose additional coverage to include voluntary life/AD&D, spouse life/AD&D, dependent life, critical care, hospital indemnity, accident and flexible spending.
The Company offers paid time off, sick pay, a 401(k) program with Company matching, and an employee assistance program. Team members enjoy free cafeteria meals and discounts on food and beverage, spa treatments, and retail boutique items.
The Discovering Belmond program offers complimentary accommodation for team members while on leisure travel outside their region at any Belmond hotel and resort. It also offers food and beverage at a discounted rate. In addition to the complimentary offerings, discounted rates are available for safaris, trains and cruises.