Concierge

Responsibilities

• Serves as point of contact for all resident requests and telephone calls except those of an emergency nature (includes, but not limited to helping residents who require assistance making outgoing calls; answering questions about activities, outings, and appointment times; putting residents in contact with appropriate dept. managers; providing stamps; making change).

• Coordinates services for residents and their family members (includes, but not limited to dry cleaning, grocery and drug store delivery, dinner reservations, beauty parlor services, theater and movie tickets, and transportation services; following up after services were rendered to confirm that they were satisfactory).

• Maintains extremely high standards of customer service (includes, but not limited to meeting with all new residents and, when appropriate, their family members within 48 hours of arrival to explain concierge services; tracking residents' and family members' concerns and complaints and immediately making department managers aware).

• Answers questions regarding local stores, attractions and services.

• Ensures that the lobby area and first floor common areas and restrooms are at all times clean and welcoming (includes, but not limited to making sure that background music is appropriate and in keeping with residents' tastes; ordering fresh floral arrangements and changing the water daily; doing a 1st floor walk through at the start of shift and every 2 hours afterwards and communicating with housekeeping and maintenance staff persons regarding any areas of concern).

• Coordinates the community's transportation schedule (includes, but not limited to being aware of Engage Life outings and coordinating medical transportation that does not conflict; scheduling appointments for residents and, when Atria transportation is not available, assisting residents in coordinating alternative transportation; providing written confirmation of appointments for residents; making reminder calls to residents prior to medical appointments and Engage Life outings to help insure that transportation leaves on-time).

• Serves as a liaison between the dining room and residents (includes, but not limited to accepting guest meal reservations and communicating these reservations to the dining room manager; making reminder calls to residents who are not in the dining room at their scheduled meal time; maintaining R.S.V.P. lists for community events, family events and holiday meals).

• May supervise the front desk reception staff and drivers; maintains a working knowledge of the Security/Door Attendant and Receptionist positions and provides coverage as needed.

• May drive company vehicle from community to social and other various destinations (only if required by community).

• May perform other duties as assigned.

Qualifications

• High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.

• Basic First Aid and CPR certification where required.

• Must successfully complete all Atria specified training programs.

• Able to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

• Able to add and subtract two digit numbers and to multiply and divide with 10's and 100's.

• Able to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

• Able to work various schedules and shifts as needed.

• Able to operate: telephone, emergency call system, monitoring board or beeper, photocopier. Able to work various schedules and shifts as needed.

• Must have or be willing to get a COVID-19 vaccine, subject to legal requirements.

What's the difference between a job and a meaningful, rewarding career? The people you serve. When you work at Atria, you have a front-row seat to the amazing life stories of the wisest people on earth. What's more, you are part of an extraordinary company - one that's investing in the future of senior living by investing in you. Don't just do a job. Be part of an extraordinary life.

Atria is an equal opportunity employer committed to providing equal employment opportunities without regard to race, color, religion, sex (including pregnancy), sexual orientation, age, national origin, disability, genetic information, veteran status, or any other classification protected by applicable law. Atria will not tolerate harassment or discrimination based on any of these protected classifications.

It's Easy to Apply Online

Select the "Apply Now" button on the job that interests you. Plan on taking 5-10 minutes to complete the application and select "Submit" when done - you'll receive a confirmation email shortly thereafter. Keep your login and password handy as you'll need it throughout the hiring process.

Application Review

Every application is given due consideration. If your experience and skills are aligned with the job requirements, we'll contact you to schedule an interview.

Interviews & Assessments

Your interview will be conducted by phone or in person with an Atria recruiter or hiring manager. This process may include additional interviews, reference checks and skill assessments.

Offer Letter

If you are chosen for the position, an offer will be made by phone and email. The email will include a letter which you'll sign electronically, return to us and can download for your records.

Post-Offer Hiring Process

You'll receive all needed forms, instructions and our contact information if you have any follow-up questions. This process may include a background check and/or a drug screen. COVID-19 vaccination is a requirement of all positions - proof of vaccination is required before you can start. We will evaluate potential accommodations for anyone seeking an exemption due to a medical condition or religious belief.

Check-ins from your future team

As turnaround times vary for screening results, we'll provide any needed updates and let you know what to expect for your first day on the job.

First day and onboarding

Congratulations - we're excited to have you join our team! Onboarding varies by position, but on your first day at Atria you'll typically meet coworkers, take a workplace tour and begin any required training.

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Job Details

Wage Information: The wage range for this position is $17.10/hr - $20.52/hr, dependent on prior work history and experience

Employment type: Full-Time

Job Category: Admin - Clerical

Location: Foster City CA, 94404

Community: Foster Square

Req ID: 2023-211274