Concierge - Aria

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB

As a Concierge, you will set the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW moments and memories they will carry with them far beyond their stay with us.

STARTING PAY RATE: $19 per hour plus comission

THE DAY-TO-DAY

• Professionally and expeditiously process all guest requests (phone, face to face, text, email, or fax) while promoting, up-selling, and cross-selling all MGM Resorts venues including, but not limited to: amenities, rooms, restaurants, shows, cabanas, retail outlets, M life, casino events, property promotions, etc.

• Respond and assist with guest conflict resolutions in a timely manner and anticipate, recognize, evaluate, and resolve any potential challenges

• As a brand ambassador, agents must be able to effectively build relationships and professionally represent themselves with vendors and guests

• Ability to multitask in up to 26 operating systems simultaneously to fulfill guest requests

• Commitment to ongoing knowledge development of citywide offerings as well as establishing a professional network within the hospitality community

• As facilitators of the booking process for numerous venues, it is critical that agents stay up to date and knowledgeable on other departments/entities policies and procedures

• May check in/out hotel guests

THE REQUIRED

• High School Diploma, GED or equivalent

• Age 21+

WHAT WILL MAKE YOU STAND OUT

• Working in a similar resort setting

• Post-secondary education

• Bilingual

• Participation in industry associations including the Southern Nevada Hotel Concierge Association and Les Clefs d'Or USA

THE IDEAL CANDIDATE

• Able to effectively communicate in English, in both written and verbal forms

• Proficiency of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine

• Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail

• Effective listening abilities with strong judgment skills

• Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts

• Maintain a professional, neat and well-groomed appearance adhering to company standards

THE PERKS & BENEFITS:

• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.

• Free meals in our employee dining room

• Free parking on and off shift

• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

Are you ready to JOIN THE SHOW? Apply today!