Seeking a Guest Experience Ambassador: Concierge needed
At Alamo Drafthouse, our passion is to ensure every GUEST has an AWESOME experience and is EXCITED to come back. Our concierge team differentiates us from our competitors by taking the lead to exceed our guests' expectations every time. The team acts as the information hub for our theaters; they are the first team members to greet our guests and keep them informed of the exciting events Alamo Drafthouse has to offers.
To be a member of our concierge team; you are focused on setting the stage for our guests by welcoming everyone who enters through our doors and wowing them with your dedication to provide exceptional customer service. A successful guest experience ambassador will exhibit a positive can-do personality that will not only impress a guest in person, it will translate seamlessly through phone conversations. Our concierge team members are cool under pressure and take ownership of ensuring a guest never leaves upset. While no two days are alike and we may get really busy; we are a group of people who promote teamwork, encourage a fun work environment, and share common goals of creating memorable experiences for our guests.
Picture yourself as a Concierge where you would have the opportunity to:
Set the scene. You are the brand ambassador for Alamo Drafthouse and set the vibe for our guests' experience. No matter if it is a guest's first time visiting us or their 100th, you set them up to always have a great time!
Help others. There may be a line of people waiting on you (some could even be upset) and the phone is ringing, but you are calm and collected under pressure. You are a skillful communicator and able to use those skills to cool off a heated situation to help our guests. Having a positive attitude, willingness to create great guest experiences, knowing the surrounding area, and ability to speak about events happening at the theater will be the greatest tools in your arsenal.
Be accountable. You take pride in upholding high standards, being on time, and diplomatically enforcing our company/brand policies (which includes strict late/age policies). In addition to upholding high standards, you are great at managing a cash drawer and accounting for transactions entered in our point of sale system (POS).
Show flexibility and ability to adapt. Information changes in the blink of an eye, but you are good with change. In fact, change is a spice of life for you. You have a passion to learn new information (including about our computer systems, movies, food and drinks) and share the knowledge. Your workspace may be in front of a bar and a guest may assume that you are a bartender. If you already have those skills, great! If not, basic beer/spirit knowledge goes a long way.
Play the role of detective. With little information, you are able to assess a situation and resolve it. The concierge enjoys being the go-to person when a guest can't find their bartender/server/manager/spouse/child/parent. If a situation arises, you are prepared to take ownership of the problem and solves it (or involve the right people to help).
Our Winning Combination - Alamo Drafthouse offers:
Competitive hourly pay (nonexempt position)
Career Growth: Most of our supervisory and management roles are filled internally
Benefits: 401(k) with employer matching contributions, medical, dental, and vision coverage available
Time Away: Vacation, Honeymoon Paid Time Off, Medical Leave, Paid Family Bonding (new child) Leave, and Sabbatical Leave
Perks: Employee-exclusive events, Free movies, Fun atmosphere, and more
Recipe for success:
You are good on your feet with the ability to stand/walk for 100% of the shift
You don't mind working long hours and frequently on the weekends
Working with a team is easy and you can communicate written/orally in English
You know how to stay productive during slow times. You are looking for ways to improve the experience even if it means sweeping the lobby floor or cleaning the windows
You love the opportunity to interact with each and every guest
Change is not a scary word to you. You thrive in organizations that constantly adapt and evolve.
You know how to use a computer and have experience managing a money drawer
You are at least 18 years of age
Cool if you have it (but not expected):
What are you waiting for? Apply today and become a member of the Alamo Drafthouse family.
To learn more about Alamo Drafthouse, visit: https://drafthouse.com
WORKING CONDITIONS: This job operates behind the box office/bar and may be working in close proximity to co-workers. The noise level in the work environment can be moderate to loud. Hazards may include, but are not limited to, cuts, slipping, tripping, and minimal exposure to cleaning chemicals. The work involves frequently standing; walking; using hands to finger, handle or feel; reaching with hands and arms; and some lifting up to 25 pounds. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Alamo Chandler LLC