Concierge Agent (Bonus Eligible)

Job Description

At Hilton Grand Vacations our goal is to make someone's day, every day. We work in an exciting and cheerful environment where we help our guests enjoy life at its best by sending them to new corners of the world and giving them more time to reconnect. Discover the happiness of delivering lasting memories and showing our guests how grand life can be.

A career as a Concierge Agent entails making confirmation calls and welcome calls to guests that have planned visits in the future. You will answer calls from guests who have booked Hilton Grand Vacations Marketing Packages to assist with date changes and respond to questions concerning their upcoming vacation.

Schedule Details: Our Concierge department works between 10:30 am through 7:00 pm EST and Saturday from 9:30 am through 6:00 pm with Sundays off and 1 day off in the week. Paid training is provided for 2 weeks from 9:00 am

• 4:00 pm Monday through Friday. Work from Home opportunities may be available approximately three months after training completion and are based on your performance.

Why do Team Members Like Working for us?

• Driven hourly pay plus bonuses

• Get your earned pay any time before payday through DailyPay*

• Medical, Dental, and Vision benefits starting on Day One!

• Generous Vacation Time Off Program

• Paid Sick Time

• GO Hilton Discounted hotel rates worldwide

• 401(k) program with company match

• Employee stock purchase program - purchase shares at a discounted rate

• Tuition and certification reimbursement programs

• Recognition Programs and Rewards

• Internal Growth and Career Pathing

• And much more!

Additional Responsibilities:

• Greet guests on the day of arrival, help with transportation to the tour, and ensure that all parties required to tour attend as scheduled.

• Provide complete and accurate information to guests on every telephone call. Especially information about tour presentations, accommodations, premiums, and promotions.

• Handle situations with dissatisfied guests and offer resolutions.

• Maintain an upbeat, positive and motivated demeanor especially when interacting with Hilton guests, coworkers, and managers.

• Use Excel spreadsheets to track tour data, NQ information, shuttle pickups, and premium issues.

• Assist management with special projects relating to customer service.

• Confirm a specific percentage of all leads for the following month.

• Ensure the privacy and security of confidential information about guests

Qualifications

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company's success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:

• High School Diploma/GED

• Proficient with Microsoft Word, Excel and Outlook

• Excellent written and verbal communication skills with a strong sense of customer service

• Good organizational skills and detail-oriented

Our dedication to excellence is recognized and celebrated by some outstanding accolades, including being named to Newsweek's Top 100 Most Loved Workplaces list consecutively in 2021 and 2022, awarded two sought-after Stevie Awards in The 20th Annual American Business Awards including a Gold Stevie for Company of the Year

• Hospitality and Leisure and a Silver Stevie Award for Achievement in Growth, being named a top company in Travel & Hospitality by LinkedIn on its 2022 Top Companies Industry Edition list, ranking first in the hotel and travel industry on Dave Thomas Foundation's "Best Adoption-Friendly Workplaces" list and becoming a Great Place to Work certified company in 2022.Notary Public

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation

Daily Pay Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement.