Concessions Worker

Metro Portland , OR 97228

Posted 2 months ago

These are temporary positions limited to a maximum of 1040 hours per 12 month period, with an expected start date in mid-October to mid-November.

Do you belong at the zoo? Are you looking to work in a fun environment? Do you have a positive attitude, enjoy providing customer service to guests from around the country and the world who represent many backgrounds? Would you enjoy working with co-workers who represent the diversity that the Portland community provides? And, do you thrive on having a variety of job functions to perform? If you would thrive in this type of work environment and could imagine arriving at the workplace each day to be greeted by a mountain goat at the entrance to a world class animal and wildlife conservation facility, the Oregon Zoo may be a perfect workplace for you.

Concession Workers perform a variety of tasks to support concession and restaurant operations, including basic food prep, food service and delivery, opening and closing duties, bussing, kitchen cleaning, dishwashing, cashiering and providing customer service. Concession Workers may work in various positions such as grill cooks, prep cooks (basic), baristas, bussers, runners, dishwashers and cashiers in locations as diverse as restaurants, food carts, coffee shops and concession stands.These positions require a "can-do" attitude and exceptional customer service skills.

Food Service staff enjoy benefits like free admission to the zoo for you and your family as well as admission and parking at Metro parks like Blue Lake park. The zoo also participates in the Reciprocal Employee Attraction Pass, offering admission to 20 area attractions as well!

Learn more about the Oregon Zoo

At the Oregon Zoo, we hire a workforce representative of the communities we serve, understanding that a diverse workforce strengthens our organization. We value diversity and support a positive and welcoming environment where all of our employees can thrive.

Essential Job Duties:An employee in this position must be able to perform all of the essential job duties listed below with or without reasonable accommodation; however, this list is not intended to include all of the specific tasks which an employee in this position may be expected to perform. A temporary employee will generally not perform the full scope of duties as listed in the job classification.

  • Prepare food service locations for opening by turning on equipment, checking supplies and starting the preparation of some foods.

  • Operate quick food and concession style equipment, including grill, burger broiler, popcorn and cotton candy makers, espresso machines, dishwashers, deep fat fryer and other related equipment.

  • Assist and serve food to customers in restaurant locations

  • Keep equipment clean during shift; mop and sweep floors of all food service locations.

  • Replenish daily inventory of food items and paper products.

  • Assist in closing food service locations by turning off equipment, cleaning equipment and work areas, preparing location for next day business.

  • (optional) Cashiering - Receive money and operate cash register. Count money and deposit.

  • Work independently (alone) and with a group

  • Answer questions from the public about the location of zoo exhibits, facilities, upcoming zoo events and about zoo regulations and rules.

  • Follow all food safety and personal hygiene practices related to food safety

  • Follow all recycling procedures and policies

  • Must have regular and punctual attendance

  • Fulfill Metro's employee values of public service, excellence, teamwork, respect, innovation, and sustainability by:

  • Maintaining positive relationships

  • Respecting diversity of ideas and perspectives of others

  • Demonstrating sustainable practices

  • Assisting the public and other employees in a professional and courteous manner

  • Developing safe work habits and contributing to the safety of self and co-workers

  • Contributing to a positive team atmosphere

  • having regular and punctual attendance

  • Perform assigned duties during an emergency situation

  • Perform other duties as assigned.

These positions are represented by LIUNA 483 and are classified as a Food Service Worker 1 and Food Service Worker 2. (click to read the full classification). Classification descriptions are typically written broadly and do not include the specific duties and responsibilities of the positions.

Minimum Requirements:
Some experience or the interest to learn to prepare and/or serve quick food specialty items. Sufficient education to demonstrate the ability to read and follow instructions and to perform routine math calculations with accuracy. Any satisfactory combination of experience and training which ensures the ability to perform the work may substitute for the above. Ability to anticipate guest needs and provide excellent customer service.

We are a seven day a week operation. Schedules may be flexible, so staff must be able to work multiple shifts including, days, evenings, weekends and holidays.

  • Must be at least 16 years of age to cook with an open flame grill, manual fryer, broiler or surface oil more than 100 degrees; or use pizza, bakery or convection ovens

  • Must be at least 18 years of age to operate, repair or clean power-driven food slicers, grinders and choppers; bakery machines; and commercial mixers

  • Must have or have the ability to obtain a Multnomah County food handler's permit at the time of employment.


  • Experience preparing and/or serving quick food specialty items

  • Customer service experience

  • Available a minimum of three days a week including weekends

  • Cashiering experience

Knowledge, skills and abilities

  • Read instructions and perform routine math calculations with accuracy

  • Work multiple shifts including, days, evenings, weekends and holidays

  • Safely operate food service tools and equipment

  • Anticipate guest needs and provide excellent customer service

  • Deal courteously with the public and to develop and maintain harmonious working relationships with other employees

  • Complete work efficiently and in the prescribed manner following a brief training period

  • Understand and follow oral and written instructions

  • Flexible; adjust to varying work environments, job tasks, and methods of instructions

  • Self-motivated; independently make decisions and exercise good judgment

  • Organize one's time to efficiently complete work

  • Lift up to 10 pounds frequently and up to 50 pounds occasionally

  • Work outdoors in heat, cold and inclement weather

  • Stand for long periods of time on a hard surface

  • Perform all position essential duties and responsibilities

  • Fulfill Metro's core values of public service, excellence, teamwork, respect, innovation and sustainability

  • Work assigned schedule and exhibit regular and predictable attendance

  • Work in a safe manner and follow safety policies, practices and procedures

Comply with Metro and Metro's visitor venues policies, procedures and applicable work rules; applicable law and collective bargaining agreements as appropriate

Additional Information:Online applications: Metro accepts job applications online. If you need assistance or accommodation with your application, or access to a computer, call 503-797-1570.

Accommodation: Reasonable accommodation is available to anyone whose specific disability prevents them from completing this application or participating in this process. To obtain confidential assistance please contact Human Resources at 503-797-1570.

Public Employees Retirement System (PERS): New employees will pay the employee portion of the PERS contribution.

Veterans' Preference: Under Oregon Law, qualified veterans may be eligible for veterans' preference when applying for Metro positions. If you are a veteran and would like to be considered for a veterans' preference for this job, please provide qualifying documents as instructed during the application process.

Criminal background check: In order to protect the well being of its employees, the public and agency assets, Metro may conduct criminal background checks on candidates selected for Metro positions. Criminal convictions do not necessarily preclude employment and will be considered on a case by case basis. A background check will only be conducted if you are selected as a finalist for a position. If selected as a finalist, you will be contacted by Human Resources prior to initiation of a background check.

Equal employment opportunity: All qualified persons will be considered for employment without regard to race, color, religion, sex, national origin, age, marital status, familial status, gender identity, sexual orientation, disability for which a reasonable accommodation can be made or any other status protected by law. Assistance will be gladly provided upon request for any applicant with sensory or non-sensory disabilities.

An Equal Opportunity/Affirmative Action Employer

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Concessions Worker