Concessions Supervisor | Penn State University Athletics

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

More information at OakViewGroup.com, and follow OVG on Facebook, Instagram, Twitter, and LinkedIn.

Overview

The Concessions Supervisor will assist the Concessions Director, Concessions Manager and Warehouse Manager with the overall management of all OVG-managed athletic venue concessions operations including inventory controls, product ordering, employee training, point of sale controls, compliance with alcohol and food service policies, cleaning, safety, guest service, product stocking, troubleshooting, event operational support, opening and/or closing duties, food preparation and production, and any other tasks assigned by the Concessions Director or Concessions Manager. The Concessions Supervisor must provide a high level of event oversight, technical proficiency, and operational/personnel support to ensure the smooth operation of the venue and Concessions department.

The Concessions Supervisor will assist in supervision of employees. The Concessions Supervisor must maintain excellent attendance and be available to work a variable event-driven schedule including evenings and weekends. Flexible availability, professional presentation, outstanding interpersonal skills, strong technical aptitude are required.

This role will pay an hourly wage of $24 to $26.

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays)

Job Expires 9/30/24.

Responsibilities

• Assist in supervising all part-time concessions workers & non-profit organizations.

• Ensure proper set-up of all concessions locations prior to event doors. Setup duties include but are not limited to: verifying opening inventory, ensuring sanitation standards are met, verifying each location is fully operational.

• Provide oversight and operational expertise resulting in the smooth execution of events.

• Work with Marketing staff on concessions-related event promotions.

• Ability to oversee a large volume of inventory and manage high volume sales.

• Supervise and run all venue concessions operations before, during, and after the event, as needed.

• Willing to cover or back-up any open position to assure location is fully operational.

• Provide direction and oversight to all concessions staff as needed. Ensure that all State & Federal policies, procedures and practices are adhered to, including compliance with alcohol distribution/service of food handling/sanitation guidelines, general safety policies and procedures.

• Report any alcohol service or other compliance issues to Concessions Director & Concessions Manager immediately.

• Assist with post-event evaluations, data compilation, tracking of monetary and product shortages, generating reports.

• Assist in the research and testing of new products and recipes; identify products to grow business.

• Assist Warehouse Manager in stocking, ordering, tracking product.

• Receive new inventory and inspect products for quality.

• Ability to obtain working knowledge of all existing concessions locations.

Qualifications

• At Least 1-2 years' experience working in a supervisory capacity in a food & beverage environment.

• Ability to supervise the work of others.

• Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, business-like and respectful manner which focuses on generating a positive, enthusiastic and cooperative work environment.

• Ability to speak, read and write in English.

• Ability to work well in a team-oriented, fast-paced, event-driven environment.

• Possess valid food handling certificate or alcohol service permit if required by state or federal regulations.

• Ability to handle cash accurately and responsibly.

• Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to POS cash/credit transactions, cash reconciliation and product inventory

Strengthened by our Differences. United to Make a Difference.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

EEO

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.