Computer User Support Specialist

Job Description

Link Solutions is seeking a Computer User Support Specialist to join our team in support of the US Army's Network Enterprise Center at Picatinny Arsenal, NJ.

• Must be a US Citizen

• Must possess an active DoD Secret Clearance

As a Computer User Support Specialist, you will provide Tier 2 concierge-like support to more than three hundred users by email, Microsoft Teams, tickets assigned within the Remedy incident tracking system. The Support Specialist role encompasses support in various areas of hardware, software, mobile devices, networking (VPN and Citrix), system administration, licensing management, and printer support. Acting as a focal point for organizational computer-related activities, providing guidance on technical aspects of computers and systems used by organization users.

Job Responsibilities:

• Perform technical functions such as system analysis, user and server account creation tracking, group policy management, scripting, and accounts management.

• Ensure all issues received via email, walk-in, or assigned by the RNEC during duty hours are responded to via email, phone call, or through desktop support.

• Provide troubleshooting and support using automated tools and diagnostics for various hardware and software platforms including but not limited to Windows 10, iOS, Microsoft Office 365, OneDrive, Trellix HBSS and HIPS, SharePoint, and Microsoft Active Directory.

• Installation of all new computers and the relocation of computers within locations as provided.

• Install all computer hardware and software to ensure the user is fully functional and operational.

• Ability to monitor compliance with information management policies during account verification.

• Update and maintain the current approved Microsoft Windows OS images and provide feedback, software, and configuration changes to the RCC and NEC imaging teams.

• Diagnose and repair hardware and software-related issues for computers, network printers and scanners, and mobile devices across unclassified and classified environments.

• Develop, test, and implement new software and patches.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.