Computer Technician

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Open Date 07/30/2024 Requisition Number PRN39389B Job Title Computer Technician Working Title Computer Technician Job Grade D FLSA Code Nonexempt Patient Sensitive Job Code? No Standard Hours per Week 40 Full Time or Part Time? Full Time Shift Day Work Schedule Summary VP Area President Department 01249 - HCI Computing & Tech Operation Location Campus City Salt Lake City, UT Type of Recruitment External Posting Pay Rate Range 15.19 to 28.08 Close Date Open Until Filled Yes Job Summary

The HCI Help Desk is the central point of contact for all event support requests for the Huntsman Cancer Hospital and Huntsman Cancer Institute. The role of the Computer Support Technician (event support emphasis) is to provide support for all conferences and meetings. These meetings include virtual meetings primarily using Microsoft Teams or Zoom or on-site meetings requiring connections to large screen televisions, projectors, camera/speaker systems such as OWLs, and/or recording meetings and various other event support tasks.

Position Qualifications

• Must be able to read, write, and speak English fluently.

• Excellent customer service skills.

• Strong teamwork and interpersonal skills.

• Excellent verbal and written communication skills and ability to express complex technical concepts in terms that the business unit can understand.

• Intermediate to expert level Windows OS troubleshooting and problem resolution skills.

• Strong Macintosh OS troubleshooting and problem resolution skills.

• Thrives in a somewhat unstructured hands-on environment that demands a consultative approach spanning multiple environments while maintaining a professional and empathetic demeanor.

• Knowledge sharing and coaching capabilities.

Huntsman Cancer Institute is committed to cancer prevention, care, and survivorship for all communities within the area we serve - which includes Idaho, Montana, Nevada, Utah, and Wyoming - with impact worldwide.

In your cover letter or during your interview process, we invite you to share how your professional experiences have prepared you to serve as a member of our team as we work to reduce the cancer burden experienced by all people and communities. This may include description of your prior experiences related to research, prevention, clinical care, community engagement/outreach, training, administration, or other areas relevant to Huntsman Cancer Institute's mission and this position.

Responsibilities

Essential Job Functions

• Provide support for all event requests.

• Event support includes but is not limited to helping users start/connect to virtual meetings, connect computers to projectors, and helping users with various Polycom systems.

• Working knowledge of MS Windows computers and MAC OS and iOS is required.

• Provide technical support for computers and other hardware associated with the audio/visual systems.

• Familiarity with Zoom and Zoom Rooms is a plus.

• Create training and how-to documentation for co-workers and users.

• Assist the help desk in core support duties, including but not limited to, imaging and setting up computers, troubleshooting desktops and laptops (Windows and MAC OS).

• Update the ticket system with notes from ticket submission through to ticket resolution.

• Provide technical and other support for projects led by other departmental staff.

• Interface with vendor(s) for audio/visual repairs, new purchases and or replacement equipment.

• Share important support, vendor and other technical information with the CATG helpdesk and document the information in the knowledge base.

• Ensure customer satisfaction with timely, accurate, professional service and support.

• Coordinate escalation of issues to the network and server teams as needed.

Disclaimer: The above information is intended to describe the general nature of this position and is not to be considered a complete statement of all duties, responsibilities, and requirements.

Working Conditions

• General climate controlled office environment.

• Low noise level.

• Prolonged sitting and repetitive motion due to extended computer use.

• Frequent exposure to hospital and research lab environments.

• Stress related to conflicting priorities and meeting schedule deadlines.

• Daily, professional communication with users of varying IT abilities.

Minimum Qualifications

Associate's degree in a computer related field and two years of experience or equivalency (one year of education can be substituted for two years of related work experience) required. Demonstrated computer skills, human relations and effective communication skills are required.

Preferences Type Benefited Staff Special Instructions Summary Additional Information

The University is a participating employer with Utah Retirement Systems ("URS"). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS' post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.

All qualified individuals are strongly encouraged to apply. Veterans' preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action (OEO/AA). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/

Online reports may be submitted at oeo.utah.edu

https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

• Do you have a related Associate's degree or equivalency? (2 years related work experience may be substituted for 1 year of education)

• Yes

• No

• Do you have two years of related work experience?

• Yes

• No

• Do you have any current relatives working in HCI?

(Open Ended Question)

Applicant Documents

Required Documents

• Resume

Optional Documents

• Cover Letter

• Appropriate discharge document (such as a DD-214 - Member Copy 4)

• Veteran Only

• Call 801.581.2169

• Addendum to the University of Utah

• Veteran Only

• Call 801.581.2169 after submission