Computer Technician Lead

Overview

The College of Engineering is seeking applicants for a Computer Technician Lead position. The successful candidate will manage approximately 600 computers and all peripherals (printers, scanners, etc.) throughout the College of Engineering Dean's Office complex, Engineering Computer Lab, Engineering Design Lab, Metal and Idea Factory, BE, EED, ECE and MAE (including all faculty/staff/graduate student machines and student labs in BE, EED, ECE and MAE). The successful candidate will ensure that equipment required by faculty members for teaching and assisting in research is available and functional, and will maintain security for both the software and the machines.

Responsibilities

• Plan, coordinate and implement network security measures to protect data, software, and hardware.

• Diagnose software problems and implement solutions.

• Perform data backups and disaster recovery operations.

• Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software and all configurations.

• Plan, coordinate and implement network security measures to protect data, software and hardware.

• Operate master consoles to monitor the performance of computer systems and networks, and to coordinate computer network access and use.

• Recommend changes to improve systems and network configurations and determine software requirements related to such changes.

• Confer with network users about how to solve existing system problems.

• Monitor network performance to determine whether adjustments need to be made and to determine where changes will need to be made in the future.

• Gather data pertaining to customer needs and use the information to identify, predict, interpret and evaluate system and network requirements.

• Maintain logs related to network functions, as well as maintenance and repair records.

• Maintain and improve current computer lab images and push accordingly.

• Stay abreast of current commercial solutions and best practices and implement or recommend the implementation.

• Coordinate with vendors and with company personnel to facilitate purchases.

• Confer with staff, users and management to establish requirements for new systems or modifications.

Supervisory Responsibilities:

• Help hire, supervise and train student employees ensuring they comply with procedures that have been put in place.

• Guide work duties of other technicians.

• Create and implement departmental policy on work order requests, network usage and physical/virtual security of COE assets.

Qualifications

Minimum Qualifications:

• Bachelor's degree in Management Information System (MIS), Computer Science (CS) or a related field; OR four years of computer-related experience in managing, supporting, installing, assembling, and testing desktop/laptop-based software and hardware; OR an equivalent combination of education and experience.

• Experience managing Windows, Linux/Unix, and Mac computers.

• Experience in managing and deploying IT equipment and hardware and maintaining servers.

Preferred Qualifications:

• Experience in managing and deployment of IT equipment and maintaining servers.

• Experience with VMWare, Hyper-V, and Ghost Solution Suite.

• Basic understanding of Active Directory and group policy.

• Experience with network attached storage devices.

Required Documents

Along with the online application, please attach:

Resume/CV to be uploaded at the beginning of your application in the Candidate Profile under "Resume/CV" Cover Letter to be typed/pasted at the end of your application

Document size may not exceed 10 MB.

Advertised Salary

Salary based on experience, plus excellent benefits

ADA

Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes. The employee is regularly required to sit and often uses repetitive hand motions.

College/Department Highlights

The College of Engineering at Utah State University is a regional leader in teaching and research. We are home to the world-famous Utah Water Research Laboratory and the National Science Foundation-funded ASPIRE Engineering Research Center for sustainable electrified transportation. Each year, our college welcomes an average of 2,600 undergraduate and 375 graduate students from around the globe. The college offers six ABET-accredited undergraduate degrees and nine graduate degree programs. In 2023, the college generated $40 million in research expenditures. Our award-winning faculty regularly secure competitive funding, and our students excel at national design and scholarships challenges. For more information, please visit: https://engineering.usu.edu/.

University Highlights

Founded in 1888, Utah State University is Utah's premier land-grant, public service university, with a strong commitment to excellence, access, and inclusion, empowering people to lead successful lives of involvement, innovation, and impact. Utah State provides high-quality education to 27,500-plus students locations throughout the state, including at three residential campuses, eight statewide campuses, and 23 education centers. USU Online educates students from all 50 states and 55 countries. For over 25 years, USU Extension has served and engaged Utahns in all of Utah's counties. As an R1 research institution, Utah State is dedicated to advancing knowledge through research and scholarly activities, providing a high-quality undergraduate and graduate education at an affordable price.

Utah State is committed to cultivating a community of inclusive excellence where all perspectives, values, cultures, and identities are acknowledged, welcomed, and valued. We seek to recruit, hire, and retain people from all walks of life who will champion excellence in education, research, discovery, outreach, and service. We believe that promoting a strong sense of community and belonging empowers and engages all members of USU to thrive and be successful. Forbes recognized our commitment to employees when they named Utah State the best employer in Utah in 2023. Learn more about USU.

The university provides a Dual Career Assistance Program to support careers for partners who are also seeking employment. Additionally, USU is committed to providing access and reasonable accommodations for individuals with disabilities. To request a reasonable accommodation for a disability, contact the university's ADA Coordinator in the Office of Human Resources at (435) 797-0122 or hr@usu.edu.

About the Region

U.S. News and World Report ranked Utah first for its strong economy, fiscal stability, education, and health care. Outstanding outdoor recreational opportunities abound throughout the state, including five national parks, 43 state parks and recreation areas, and 15 alpine ski resorts. The home of USU's main campus, Logan, is a city of 54,000-plus people in a picturesque mountain valley 80 miles north of Salt Lake City. The Logan metro area claimed the top spot in the Milken Institute's 2022 ranking for best-performing small cities in the nation.

• updated 04/2024

Notice of Non-discrimination

In its programs and activities, including in admissions and employment, Utah State University does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity or expression, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state, or local law.

The following individuals have been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USU's non-discrimination policies:

Executive Director of the Office of Equity Matthew Pinner, discrimination@usu.edu, Distance Education Rm. 401, 435-797-1266

Title IX Coordinator Cody Carmichael, titleix@usu.edu, Distance Education Rm. 404, 435-797-1266

Mailing address: 5100 Old Main Hill, Logan, UT 84322

For further information regarding non-discrimination, please visit https://equity.usu.edu/, or contact:

U.S. Department of Education, Office of Assistant Secretary for Civil Rights, 800-421-3481, OCR@ed.gov

• updated 09/2023