Computer Systems Technician

Overview

We are seeking a Computer Systems Technician to work out of our Corporate Office in Wilkes-Barre, PA. If you are focused on technology, have a passion for computer systems, motivated, customer-focused individual then our team might be right for you!

The Computer Systems Technician provides frontline support to internal end users, which includes installing and trouble-shooting software applications, maintaining/upgrading PC hardware, and performing basic networking functions.

Berkshire Hathaway GUARD offers a collaborative company culture with outstanding benefits and competitive compensation. Our organization is hiring and we're looking for talented individuals to join our team and establish a rewarding career with us.

Our success is founded on our strong reputation, and we have received an A+ "Superior" grade by the leading independent insurance rating organization. Backed by our ultimate parent company, Berkshire Hathaway Inc., our brand is founded upon trust, service, and innovation. If you're looking for an employer with integrity and flexibility, keep reading to learn about our benefits and job openings.

Benefits:

• Hybrid work schedule: Three days in the office, two days from home

• Generous vacation and sick time

• Closed on all major holidays

• Healthcare benefits begin on your first day of employment

• 401K with company match and profit sharing

• Every 5 years employees receive a generous monetary award to be used toward a vacation!

• Tuition reimbursement after six months of employment

• Discover opportunities to advance your career

• Be part of Berkshire Hathaway Inc., one of the world's most admired companies

Responsibilities

In this position, you will be responsible for some of the following job functions:

• Responds to and addresses requests for technical assistance reported via help desk ticket system, telephone, email, or in person timely and professionally. Thoroughly documents progress and provides continued updates to customers and management through resolution.

• Identifies, researches and resolves a variety of technical problems and routine issues. Properly triages and escalates issues when assistance is needed. Applies diagnostic utilities to aid in troubleshooting.

• Creates disk images for desktop and laptop computers.

• Installs and maintains hardware and peripheral components such as monitors, keyboards, printers and scanners on end user premises.

• Installs phone system software and provides technical phone support to onsite and remote users.

• Loads approved software applications such as operating systems, Microsoft Office, in-house applications, etc.

• Provisions employee laptop/desktop equipment and peripherals for new hires.

• Replaces/repairs defective hardware or damaged software packages.

• Provides tutorials as necessary on how users access our systems remotely using, VPN.

• Develops, demonstrates, and maintains working knowledge of Windows platforms.

Qualifications

Qualifications:

• Minimum of high school diploma required. Bachelor's degree in Computer Science, Management Information Systems, or related discipline preferred.

• Minimum of one year of proven experience in a desktop support or technical support role

• Able to lift/move up to 50 pounds

• Able to travel to our other field offices

• Certifications: A+, N+, or MCDST certification desired but not required.

Technical Skills:

• Working knowledge of standard computer hardware, software and peripheral devices.

• Working knowledge of Windows operating systems.

• Working knowledge of office operations and current technologies in telecommunications, data entry, and file management

• Laptop / Desktop Configuration

• Troubleshooting / Diagnostics of Hardware & Software

• New User Setup

• Software Installation

• An IT Service Delivery friendly and positive attitude

Both experienced and entry level candidates should apply! We have a great training program for individuals with a passion for technology that are looking to learn and grow with us.