Guard Insurance Group Wilkes Barre , PA 18701
Posted 2 weeks ago
Overview
We are seeking a Computer Systems Technician to work out of our Corporate Office in Wilkes-Barre, PA. If you are focused on technology, have a passion for computer systems, motivated, customer-focused individual then our team might be right for you!
Berkshire Hathaway GUARD offers a collaborative company culture with outstanding benefits and competitive compensation. Our organization is hiring and we're looking for talented individuals to join our team and establish a rewarding career with us.
Our success is founded on our strong reputation, and we have received an A+ "Superior" grade by the leading independent insurance rating organization. Backed by our ultimate parent company, Berkshire Hathaway Inc., our brand is founded upon trust, service, and innovation. If you're looking for an employer with integrity and flexibility, keep reading to learn about our benefits and job openings.
Benefits:
Hybrid work schedule: Three days in the office, two days from home
Generous vacation and sick time
Closed on all major holidays
Healthcare benefits begin on your first day of employment
401K with company match and profit sharing
Every 5 years employees receive a generous monetary award to be used toward a vacation!
Tuition reimbursement after six months of employment
Discover opportunities to advance your career
Be part of Berkshire Hathaway Inc., one of the world's most admired companies
Responsibilities
In this position, you will be responsible for some of the following job functions:
Setup/image employee desktop and laptops as part of upgrade migration strategy
Install Software/Hardware for Telephony platform migration
Responding to individual Help Desk requests for IT support issues
Using IT Help Desk Ticket system to document, prioritize, and track requests
Coordinate setup of new employee resources
Diagnosing hardware and software related problems
Documenting systems, processes and/or procedures
Installing/configuring new computers/telephones
Installing software, patches and rollups to end-user workstations
Install software on desktops and laptops as required to support business needs
Troubleshooting printers/scanners/copiers
Maintaining inventory of equipment and supplies (cables, adapters, toner, ink etc.)
Qualifications
Qualifications:
Experience with Microsoft Desktop Operating System & Productivity Suites
Laptop / Desktop Configuration
Troubleshooting / Diagnostics of Hardware & Software
New User Setup
Software Installation
An IT Service Delivery friendly and positive attitude
Both experienced and entry level candidates should apply! We have a great training program for individuals with a passion for technology that are looking to learn and grow with us.
Requirements:
At least 1 year hands on experience in an IT Service Delivery role
An equivalent of education and experience will be considered
Guard Insurance Group