Computer Systems Analyst

Roles & Responsibilities:

• Collaborate with the Office of Science Policy, Planning and Communications (OSPPC) leadership, technical staff, content creators, and other stakeholders to enhance usability accessibility, and performance of NIMH’s digital communications
• Triage and complete incoming requests for updates to the NIMH internet, intranet, and OSPPC SharePoint sites
• Enter requests into a ticketing system, monitor their status, and close appropriately
• Communicate and follow up with projects stakeholders concerning incoming project details and deliverables
• Conduct administrative duties, such as setting up meeting, drafting invoices and drawing estimates
• Assist NIMH researches and other institute staff to update the NIHM intranet and intranet websites using NIMH digital publishing platforms (Drupal for internet and SharePoint for intranet)
• Review/edit SOPs based on experience following them and feedback from stakeholders, recommend and formulate SOPs as appropriate
• Post scientific documents and other complex materials on the NIMH website in a timely manner and in accordance with Section 508 requirements
• Ensure integrity and availability of NIMH web pages

Minimum Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or related discipline with three years of related experience; or bachelor’s degree in unrelated field and five years of related experience
• Experience using Drupal 7/8/9, HTML, JaveScript and SASS/CSS
• Knowledge of Section 508 standards for digital materials
• Excellent analytical, organizational and time management skills
• U.S. Citizenship