Computer Systems Analyst II, Student Affairs Information Technology (2471-254)

Campus-Only Recruitment

Only current UM Employees* are eligible.

• Open to all employee types including Temporary Staff and Student Employees.

The Student Affairs Information Technology Department invites applications for a Computer Systems Analyst II Position. This position reports directly to the Executive Director of Client Experience with matrix reporting to the Web Technology Manager. Assessing business needs, recommending application of existing systems, and working with other technicians to conduct software development, testing, and management of specialized 3rd party and custom built applications to meet the various business needs of departments and offices of UM. Such systems may be various business management systems such as StarRez, EMS, Medicat, CBord, mobile platforms, such as CampusM, custom-built systems such as UApprove, and others. This position assists with the analysis, design, implementation and daily operations of said systems and specifically their integrations with other campus systems, such as the ERP (Banner).

This position requires incumbent to develop the ability to perform extract, transform, and load (ETL) operations against custom and 3rd party systems, and gather a thorough understanding of state and federal regulations including HIPAA, FERPA, and other regulatory standards, such as PCI DSS.

Specific Expectations:

• Provide client-facing support for administrators and primary users of specialized 3rd party systems throughout the division of Student Affairs including reporting, data flow, automation and solution engineering

• Build reports and assess business processes and practices of SAIT, IT, and of departments where technology assists in running day-to-day operational systems

• Serve as a liaison between end-users and appropriate support personnel in SAIT and IT, with vendors, and with other campus professionals, to advise on technology issues as they arise.

• Self-educate to improve knowledge of the technology, systems, procedures, and policies in order to provide excellent support

• Develop, maintain and support web-based software systems for the University under the direction of the Web Technology Manager

• Complete technical projects by performing as a project leader and manager, technician, and team member with role depending on task. Utilize campus resources to solve problems and answer questions and refer problems to appropriate contacts

Primary duties include:

• Establish excellent rapport with numerous on and off campus colleagues to improve technical insights, deliver proper end-user training, and provide effective departmental support through training and assistance of student staff

• Advise the Director of SAIT, the Executive Director of Client Experience, and the Executive Director of Enterprise Technologies, and appropriate supported departmental personnel on optimal business practices and technical solutions to automate and streamline work flow, including automation of manually generated reports

• Serve as lead when providing integration support for data transition between disparate systems

• Maintain regular hours and participate in required meetings as assigned

• Utilize strong listening and communication skills enabling effective development as a team member

• Communicate technical details effectively with users in person, over the phone, and in writing

• Responsible for managing multiple projects and applying advanced systems analysis and project management tools and techniques

• Perform functional testing to minimize errors in production code of jobs or integrations

• Develop, support, maintain web-based software using a variety of technical stacks, including (but not limited to) PHP, Java, .Net, JavaScript, HTML, CSS while maintaining University standards

• Provide direct support to end users of supported applications, including the use of ticketing systems, phone and in-person support channels

• Perform and manage software releases and deployments to containerized environments, dedicated servers, etc.

• Protect user data by implementing appropriate security controls

Required Skills

• Ability to use standard office and technical tools, such as: Microsoft Office Suite; Network shares; Command line and console interaction; Remote Desktop Connection and other remote computing tools

• Communicate technical details effectively with lay users in person, over the phone, and in writing

• Comfort contacting and working with vendor support for a variety of applications

• Research skills to gather, analyze and organize information to generate meaningful solutions to complex problems

• Ability to understand clients' requirements and goals and translate those into functional business solutions

• Familiarity with reading and interpreting vendor documentation

• Familiarity with scripting for scheduled jobs or one-time tasks, also to create or improve data logging and analysis

• Demonstrated ability to program with a variety of object-oriented languages, including (but not limited to) PHP, Java and .NET

• Ability to program with client-side technology, such as HTML, CSS and JavaScript

• Familiarity with database structure and adhoc SQL queries

• Familiarity with data reporting tools, such as Tableau

• Ability to fully and effectively document applications and solutions

• Application administration experience

• Data management and analysis skills

• Ability to test software for accuracy and compliance to specifications

• Demonstrated ability to self-organize and manage work time and multiple priorities

• Demonstrated ability to adapt to changes in client needs as well as policies and procedures

• Demonstrated ability to effectively troubleshoot end-user issues as well as back-end systems

• Demonstrated capacity to rapidly learn and implement new technologies

• Ability to develop software that is compliant with university policies on digital accessibility

• Familiarity with version control for source code or scripts using Git

Minimum Required Experience

• Bachelor's degree in Computer Science, Data Management or similar field and two (2) years of computer analyst experience or an equivalent combination of education and experience

Preferred Qualifications

• Experience training users on designed and/or implemented solutions, practices, and/or policies

• Experience working with IT, specifically in Higher Education

• Experience as an escalation point above base-level tech support

• Familiarity with Powershell scripting

• Ability to manage SQL databases

• Familiarity with Access databases

• CompTIA A+ and CompTIA Project+

About the Student Affairs Information Technology Department and UM

Our mission is to support the Division of Student Affairs and therefore The University of Montana through promoting efficient use of technology as a cornerstone of organizational success by providing effective business solutions in terms of high quality, well-managed technology services and effective user education. Student Affairs IT will do so by integrating best practices and maintaining transparency through collaboration with departmental staff.

Central IT provides computing, network, and telecommunications infrastructure, supports enterprise level software, and offers a range of technology support services for the Missoula campus. The organization also coordinates with the other Montana University System campuses, the local community, and the State of Montana to ensure consistency of offerings and policy. IT at the University of Montana is led by a Chief Information Officer (CIO), who reports to UM's President and sits on the President's cabinet and council of vice presidents.

The University of Montana is a unit of the Montana University System with over 10,000 students. It is located in Missoula, a culturally vibrant community of about 72,000, surrounded by mountain grandeur which was recently ranked in the "top 20 best college towns with a population of less than 250,000" by the American Institute for Economic Research and ranked 9th in Outside Magazine's "The 16 Greatest Places to Live in America" in 2014. Many national publications recognize Missoula for its high quality of life. Abundant recreational opportunities in surrounding state and national forests and nearby Glacier National Park and Yellowstone National Park complement a thriving intellectual atmosphere. The University of Montana offers eligible employees a generous benefits package that positively separates UM from other local employers and offers many programs and policies to support work-life balance for its employees.

The University of Montana is an Affirmative Action/Equal Opportunity employer and has a strong institutional commitment to the principle of diversity in all areas. In that spirit, we are particularly interested in receiving applications from a broad spectrum of qualified people who would assist the University in demonstrating its five priorities for action: Place student success at the center of all we do; drive excellence and innovation in teaching, learning, and research; embody the principle of "mission first, people always"; partner with place; and proudly tell the UM story.

To learn more about the University of Montana, Missoula, and the State of Montana, please visit the links below.

• University of Montana

• Video: UM Lifestyles

• University Highlights

• City of Missoula

• Video: There's This Place

• Destination Missoula

• Missoula Area Chamber of Commerce

• The State of Montana

• Visit Montana

Position Details

Position Title: Computer Systems Analyst II

Position Number: NEW

Department: Student Affairs Information Technology

Work Schedule: Full-time, 1.0 FTE (40 Hours a week), Monday through Friday 8:00 am to 5:00 pm, 12 months/year

Salary: $22.84/hr Current employee's rate of pay for this position will be determined by the staff compensation plan and will minimally be this posted salary. For questions and details regarding the staff compensation plan, email the Compensation Department.

Union Affiliation: FOCUS - MFPE

Probationary Period: Six months

Benefits Include: Insurance package, mandatory retirement plan, partial tuition waiver, and wellness program

Criminal Background Investigation is required prior to the Offer of Employment In accordance with University regulations, finalists for this position will be subject to criminal background investigations. ADA/EOE/AA/Veteran's Preference Reasonable accommodations are provided in the hiring process for persons with disabilities. For example, this material is available in alternative format upon request. As an Equal Opportunity/Affirmative Action employer, we encourage applications from minorities, veterans, and women. Qualified candidates may request veterans' or disabilities preference in accordance with state law. References: References not listed on the application materials may be contacted; notice may be provided to the applicant. Testing: Individual hiring departments at UM may elect to administer pre-employment tests, which are relevant to essential job functions. Employment Eligibility: All New Employees must be eligible and show employment eligibility verification by the first date of employment at UM, as legally required (e.g., Form I-9).

How to Apply

Application Deadline: Thursday, November 21, 2019 by 11:59 PM (Mountain Time)

Candidates are required to submit the following materials online via "New Resume/CV" button below

A complete application Includes:

• Letter of Interest addressing your qualifications and experience related to the stated required skills for the position. A general letter salutation such as "Dear Search Committee" or "Dear Hiring Manager" is acceptable.

• Detailed Resume listing education and describing work experience.

• Professional References names and contact information for three (3) professional references.