Computer Support Technician (Ops Pool)

Department

Information Technology Services (ITS)

Responsibilities

Provides quality, effective, reliable, and responsive ITS service support to FSU Students, Faculty, and Staff regarding their computing needs. Performs routine tasks in high-level and secure systems.

Configures, maintains, troubleshoots, or modifies computers, software, hardware, multimedia equipment, and related devices. Initiates routine diagnostics to determine the cause of equipment or software failure and follows standard procedures for problem resolution. Installs and customizes application software.

Performs other duties as assigned. A State vehicle, golf cart, or utility vehicle will be used to reach site premises. A valid driver's license will be needed in order to operate vehicle.

Qualifications

High School Graduate or equivalent and one year of experience

Position requires a Class E Driver's License

Preferred Qualifications

Must have at least one year of customer service experience

Must possess excellent customer service and interpersonal skills

Must have the ability to read and follow directions

Ability to communicate effectively verbally and in writing

Must be self-motivated with a strong work ethic

Must have the ability to communicate technical information to non-technical users

Must have a basic understanding of computer hardware and software

Must have experience using the Microsoft Office Suite

Experience with Microsoft Windows and MacOS

University Information

One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida.

FSU is a community steeped in tradition that fosters research, encourages creativity, and embraces diversity. At FSU, there's the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow's news!

Learn more about our university and campuses.

How To Apply

If qualified and interested in a specific job opening as advertised, apply to Florida State University at https://jobs.fsu.edu. If you are a current FSU employee, apply via myFSU > Self Service.

Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.

Considerations

This is an OPS/temporary job.

Based on the duties, this position may require completion of a criminal history background check.

Equal Employment Opportunity

An Equal Opportunity/Access/Affirmative Action/Pro Disabled & Veteran Employer.

FSU's Equal Opportunity Statement can be accessed at: https://hr.fsu.edu/sites/g/files/upcbnu2186/files/PDF/Publications/diversity/EEO_Statement.pdf.