Job Posting Description
At Boston Children's Hospital, success is measured in patients treated, parents comforted and teams taught. It's in discoveries made, processes perfected, and technology advanced. In major medical breakthroughs and small acts of kindness. And in colleagues who have your back and patients who have your heart. As a teaching hospital of Harvard Medical School, our reach is global and our impact is profound. Join our acclaimed Inpatient Information Systems Department and discover how your talents can change lives. Yours included.
This Computer Support Technician will be responsible for:
Under the direction of a supervisor or manager in the IT Operations group, supporting end users as well as less experienced Computer Support Technicians, often providing high level assistance in specialized or contentious situations.
Assisting users by promptly answering questions or resolving problems pertaining to computers, related to both hardware and software. Assisting teammates by providing tools that streamline the support process, by coaching, and by pitching in during emergencies.
Demonstrating in depth knowledge necessary to supporting users both over the phone as well as at the desk side.
Acting as a resource to less experienced Computer Support technicians.
Providing positive and effective customer service. Proactively visiting customers to build trust and cooperation. Analyzing system applications and defining information systems requirements.
Actively searching out areas for service improvement and offering suggestions.
Assisting in specifying and delivering appropriate communication or training for end users and or teammates
To qualify, you must have:
Familiarity with popular operating systems, Windows or Mac OS, and commonly used software, such as Microsoft Office, Acrobat Reader, and an email client.
A Bachelors degree is preferred but not required. Prior experience providing computer support is preferred but not required.
The analytical skills to resolve problems that require the use of basic scientific, mathematical, or technical principles.
The ability and desire to master new applications and technology on a continual basis.
Excellent verbal and written communication skills in order to effectively deal with conflicting views or issues and mediate fair solutions.
Prior customer service experience is required.
Boston Children's Hospital offers competitive compensation and unmatched benefits, including affordable health, vision and dental insurance, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition Reimbursement, cell phone plan discounts and discounted rates on T-passes (50% off). Discover your best.
Boston Children's Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
Children's Hospital Boston