Computer Support Technician

About the Employer

The Alameda County Office of Education (ACOE) supports students through our mission to provide, promote, and support leadership and service for the success of every child, in every school, every day.

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Requirements / Qualifications

THE POSITION: The job of Computer Support Technician is done for the purpose/s of developing and managing technical projects; planning long-term for IT requirements and their deployment; and serving as a technical resource to county and school community staff.

This job reports to Assigned Administrator. LOCATION: Juvenile Justice Center, 2500 Fairmont Dr, San Leandro, CA 94578 TYPICAL DUTIES: Interacts with the County Office network for the purpose of installing, configuring and troubleshooting work stations.

Maintains a variety of manual and electronic files and/or records (e.g. permission levels, network identification, security access, licenses, work logs, etc.) for the purpose of documenting activities, providing reference and audit trails. Oversees assigned projects and/or program components for the purpose of ensuring availability of information and/or materials and delivering services in compliance with established guidelines and mandated requirements. Participates in meetings, workshops and/or trainings for the purpose of conveying and/or gathering information required to perform job functions.

Prepares a variety of written materials (e.g. procedures, documentation, reports, memos, letters, etc.) for the purpose of documenting activities, providing written reference, and/or conveying information. Researches software applications for the purpose of recommending standardized applications in accordance with the county's technology goals. Responds to requests for help, repairs, training, and/or upgrades, etc. by telephone or email for the purpose of providing information, scheduling appointments and/or referring to alternate resources.

Responds to inquires from a variety of county personnel for the purpose of providing support, technical advice and operational assistance. SEE FULL JOB DESCRIPTION FOR MORE INFORMATION

Comments and Other Information

MINIMUM QUALIFICATIONS: Experience: Two years job related experience is required.

Education: Targeted, job related education with study in job-related area. APPLICATION DEADLINE: Friday, May 31st, 2024 at 11:59 p.m.

APPLICATION REQUIREMENTS: The EdJoin Online Application and materials must be received by the final application filling date. Incomplete or late EdJoin Online Applications will not be accepted.

THE FOLLOWING APPLICATION MATERIALS ARE DESIRED: 1. Completed EdJoin Online Application 2. Resume 3.

Cover Letter APPLICATION SCREENING & EXAMINATION PROCESS: A review of the candidates' EdJoin Online Applications to verify possession of minimum qualifications. Those candidates who complete the EdJoin Online Application and who possess the minimum qualifications for the class will move on to the next step in the examination process.

Those invited to participate will be notified via email of the date, time, and place of the examinations. We reserve the right to make changes to the announced examination components. THE PROCESS IS AS FOLLOWS: 1.

Application Review……………………….............................................................................................PASS/FAIL 2. Written Examination*…………………....................................................Weighted 50% (Friday, June 7th, 2024) 3. Technical Oral Interview*……..............................…................…Weighted 50% (Wednesday, June 12th, 2024) 4. Final Interview.............................................................................................................................................(TBD) * Candidates must attain a minimum score of 70% on all scored examinations and this eligibility list is valid for 6 months.

For more information about this position, go to the pdf file here https://edjoinprodstoragewest.blob.core.windows.net/jobdescriptions/33/jobDescription133588851929359455.pdf