Computer Support Specialist (Help Desk)

About Osmose

With 90 years of experience, Osmose proudly serves the electric utility and telecommunications industries across the U.S., helping enable the delivery of safe, reliable and affordable electricity and communications services to millions of customers nationwide. We are the industry leader in wood and steel structure condition assessment, life-extension and rehabilitation services. Our mission is to accurately inspect and mitigate aging infrastructure in a planned, programmatic manner that minimizes owner costs while maximizing benefits.

Headquartered in Atlanta, Georgia, the Osmose footprint extends throughout the country. Our employees are inspired to perform each and every day by our core values of integrity, customer focus, safety, respect, excellence, flexibility, efficiency and ownership. Our staff and field personnel represent some of the most tenured, well trained, and innovative professionals in the industry.

We are currently seeking a Computer Support Specialist to provide Tier 1 help desk support for field and office based employees.

Responsibilities

• Diagnose and resolve technical hardware and software issues, including but not limited to office and mobile computers, phones, and peripheral devices; maintain records of transactions, problems, and remedial action taken.

• Monitor and respond with a sense of urgency to support requests received through the help desk.

• Utilize and maintain support software.

• Assist in training field organization as needed.

• Assist in maintaining inventory of all equipment and software.

• Manage computer setups and deployments, using standard hardware, images, and software.

• Install, test, and configure new tablets, computers, peripheral equipment, and software.

• Prepare all electronic equipment for delivery, including packaging and shipping.

• Receive returned equipment, clean, test, and determine functionality and usability.

• Test and aid in the implementation of new software upgrades. Provide feedback and guide improvements for future upgrades and development.

Qualifications

• Previous related experience including working in corporate help desk support; experience with Windows devices, laptops, peripheral devices, Microsoft Office 365 and other Microsoft programs such as Outlook, Word and Excel.

• Excellent teamwork, communication and documentation skills.

• Self-motivated to work with little supervision and operate within general guidelines.

• Willingness to work outside of normal business hours as needed to accommodate the needs of the company.

Benefits

Come grow with us! Full-time employees enjoy a comprehensive benefits package that includes:

• Medical Insurance and Health Savings Account with company contribution

• Dental, Vision, Life Insurance, STD, LTD, Critical Illness Plan and more!

• 401(k) with excellent company match

• Paid time off (vacation, sick)

Osmose is an Equal Opportunity employer. EOE M/F/Disabled/Vet