Computer Support Specialist

SAIC is currently hiring a Senior Computer User Support Specialist to help support the US Army Corps of Engineers RITS Program in Mobile, AL.

Normal work hours are Monday through Friday; 8 hour shift between 6AM and 6PM local time. After hours support may be required on an infrequent basis.

Job Duties:

• Provides second-tier support to end-users for PC, server, mainframe applications, and hardware.

• Handles problems that the first-tier help desk support is unable to resolve.

• May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.

• Simulates or recreates user problems to resolve operating difficulties.

• Recommends systems modifications to reduce user problems.

• Maintains currency and high level of technical skill in field of expertise.

Required Education and Experience:

• AA/AS degree from an accredited college in a related discipline and 3 years of applicable experience, or equivalent experience/combined education

Required Certifications:

• Current DoD 8570 IA Baseline Certification, IAT Level I (examples: A CE, Network CE, SSCP, CCNA-Security certifications)
• Must obtain appropriate DoD 8570 IA Computing Environment Certification within 6 months of employment.

Required Security Clearance:

• Interim Secret Clearance required prior to start; US Citizenship required.

Required Experience and Skills:

• Experience supporting Windows 10, and MS Office 2013

• Experience using Remedy or a similar ticketing system.

• Strong analytical and follow through skills.

• Strong verbal and written communications skills.

• Ability to coordinate and get cooperation from multiple areas within IT to accomplish assignments.

• Ability to work well independently on defined tasks.

Desired Requirements:

• Experience maintaining Xerox, Lexmark, HP, or Ricoh printer devices (i.e. installing maintenance kits)

• Prior USACE/ACE-IT experience

• Experience working in a DoD environment

• Experience supporting Office 365