Computer Support Specialist - 870003

Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels

Assess the need for and implement performance upgrades to PC boxes, including the installation of CPUs, I/O and NIC cards, hard disks, ribbon cables, hard drives, RAM, memory chips, CD-ROMs, and so on.

Collaborate with LAN technicians/network administrators to ensure efficient operation of the company's desktop computing environment.

Where required, administer and resolve issues with associated end-user workstation networking software products.

Receive and respond to incoming calls, pages, and/or e-mails regarding desktop problems.

Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations

Develop and maintain an inventory of all monitors, keyboards, hard drives, modems, network cards, and other components and equipment.

Accurately document instances of desktop equipment or component failure, repair, installation, and removal.

If necessary, liaise with third-party support and PC equipment vendors.

Conduct research on desktop products in support of PC procurement and development efforts. Evaluate and recommend products for purchase.

Assist in developing long-term strategies and capacity planning for meeting future desktop hardware needs.

Write technical specifications for purchase of PCs, desktop hardware and related products.

Demonstrates knowledge and skills necessary to provide services based on the physical, psychosocial, educational, safety, and other related criteria appropriate to the age and/or cultural diversity of the customer served in his/her assigned area.

Maintains required core competencies.

Provides technical assistance and training to users.

Instructs users in use of equipment, software, and manuals.

May assist network and server administrators.

Answers client's inquiries in person and via telephone concerning workstation and server operation; diagnoses system hardware, software and operator problems; and recommends or performs minor remedial actions to correct problems based on knowledge of Microsoft Windows 2000.

Resolves all technical issues on a timely basis.

Meet and exceed Information Services and GCRMC Customer Service Standards.

Takes departmental on-call as required.

Familiarity with monitoring AS400 server

Familiarity with monitoring HL7 interfaces

Monitors AS/400 Day-end processes when on-call.