Requisition No: 43030
Agency: Agriculture and Consumer Services
Working Title: COMPUTER SUPPORT ANALYST - 42001488 (For Internal Agency employees only)
Position Number: 42001488
Salary: $34,501.48 - $37,696.62
Posting Closing Date: 09/13/2018
COMPUTER SUPPORT ANALYST
FLORIDA DEPARTMENT OF AGRICULTURE AND CONSUMER SERVICES
OFFICE OF AGRICULTURE TECHNOLOGY SERVICES
Marla Steverson (850) 245-5602
A bachelor's degree from an accredited college or university and one (1) year of experience in computer support for current Windows operating systems, office applications and computer hardware; or
Three (3) years of experience as described above and either (a) completion of a 720 classroom hour program of study from a vocational/technical school or accredited community college in an area of data processing (excluding data entry), or (b) 60 semester or 90 quarter hours of college course work from an accredited institution which includes four courses in computer science or management information systems.
Experience as described above can be substituted on a year-for-year basis for the required college education.
Completion of a one (1) year program of study from a vocational/technical school in an area of data processing (excluding data entry) can substitute for one (1) year of the required experience.
This position requires possession of a valid E class driver's license.
Applicants must complete all fields in the Candidate Profile. Work history, hours
worked and formal education are required to qualify for this position. Responses to
Qualifying Questions must be verifiable in the Candidate Profile. Resumes and
other documentation can be attached to provide additional information.
The Florida Department of Agriculture and Consumer Services values
and supports employment of individuals with disabilities. Qualified
individuals with disabilities are encouraged to apply.
Successful applicant must pass a background screening, including fingerprinting, as a condition of employment.
Provides high quality tier 1, 2 and 3 Help Desk telephone and email technical support as needed or as instructed by supervisor, for the departments users with hardware, software and communication components. This includes technical support of in-house and external applications, operating systems, software and the communication components.
Creates and maintains documentation of Help Desk support activities. Documentation includes customer tickets as well as requests for service.
Assists and maintains documentation on Help Desk standards of operation. Assists and maintains Help Desk technical documentation. Provides problem analysis, research, and resolution of technical and customer problems to staff and department customers.
Develops product experience by installing, testing and using software products. Establishes professional, interpersonal and customer relations skills.
Provides backup project management of the departments air card requests in the OASIS System. Requests new cards, transfer of cards, replacement and cancellation of cards.
Maintains the aircard information in a database and updates according to requests received. Serves as backup OASIS Administrator.
Performs related work as required, which will include, but not be limited to, adherence to the policies and procedures of the departments Information Resource Security Program (Chapter 8 - Department Supervisory Manual) and allocates time as requested for disaster recovery activities.
KNOWLEDGE, SKILLS AND ABILITIES:
Knowledge of distributed processing operations, procedures and equipment.
Knowledge of problem solving techniques.
Knowledge of computers and software (including, but not limited to: Microsoft Office 2016 or Microsoft 0365)
Ability to process information logically and solve problems.
Ability to develop training programs related to distributed processing.
Ability to monitor and resolve problems with distributed systems components.
Ability to identify and define user task needs.
Ability to communicate effectively.
Ability to plan, organize and coordinate work assignments.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
VETERANS PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.
Candidates claiming Veterans Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.
Nearest Major Market: Tallahassee
State Of Florida