Computer Support Analyst

Position Number: 22158474 Computer Support Analyst (Full-Time)

County: Pulaski (Primary)

Posting End Date: October 1, 2024

Anticipated Starting Salary: $41,578

Location:Little Rock, AR

Preferred Skills and Experience:

• Automation and Scripting: Proficiency in PowerShell and Python for automating tasks and processes is highly preferred.

• Open Source Software: Understanding of utilizing, maintaining, and securing open-source software solutions.

• Work Environment: Must be comfortable with the high-stakes nature of supporting criminal defense teams. Hybrid and remote environments add to the complexity of this responsibility."

• ALL APPLICANTS MUST BE ABLE TO PASS A PRE-EMPLOYMENT BACKGROUND CHECK *

Position Information

Class Code: D071C

Grade: IT03

FLSA Status: NON-EXEMPT

Salary Range: $41,578.00 - $66,317.00.00

Summary

The Computer Support Analyst is responsible for a wide range of activities related to computer support such as the maintenance and utilization of microcomputer and mainframe systems. This position is governed by state and federal laws and agency/institution policy.

Functions

Resolves hardware or software problems in response to user questions and requests for assistance by diagnosing the source of malfunctions, recommending corrective actions, and/or consulting with appropriate staff or vendor. Configures and installs microcomputer hardware and software for users.

Installs software updates and coordinates with developer or manufacturer to resolve problems and may analyze computer generated products to identify source of errors and work with system developers and users to resolve problems. Manages disk space for micro, mini, or personal computer system, with multiple terminals and printers transmitting data to host system, bringing system up, taking system down, and backing up system to preserve data. Researches new technology and methodology and evaluates new products to determine their usefulness to agency users.

Recommends changes or updates in programming, documentation, and training to address system deficiencies and user needs. Trains other employees in system operation and maintains system instructional manuals and supplies. Performs other duties as assigned.

Dimensions

None

Knowledge, Skills and Abilities

Knowledge of the limitations and use of mainframe and microcomputer hardware and software. Ability to analyze computer system problems or errors and devise corrective measures.

Ability to write moderately complex applications to fulfill requirements or select appropriate off-the-shelf software and modify it to suit the agency or institution. Ability to read and interpret technical literature and evaluate product acceptability and/or quality. Ability to manage disk space for micro, mini, or personal computer systems to ensure effective utilization of data, space, and equipment. Ability to code, test, and debug computer programs and write program documentation.

Minimum Qualifications

The formal education is equivalent to a bachelor's degree in computer science, mathematics, or a related field.

OR

Completion of technical training in computer science, data processing, or a related field acquired from a vocational, military, or industrial setting; plus, two years of experience in computer support operations.

Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management.

OTHER JOB-RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Licenses

None

Nearest Major Market: Little Rock