Computer Service Specialist II

About Us

Savannah State University established in 1890, is the first public historically black college or university in the state of Georgia and the first institution of higher learning in the city of Savannah. The university's students select majors from four colleges

• Business Administration, Education, Liberal Arts and Social Sciences, and Sciences and Technology. The campus is by far the most picturesque in the state of Georgia. The moss-laden sweeping oak trees, expansive marsh and historic architecture create a resplendent yet tranquil atmosphere. Beneath the beauty and splendor is a vibrant residential campus bursting at the seams with the vim and vigor of quality collegiate life: relevant academic majors, engaging lectures, cutting-edge research, quality student-faculty engagement and a nurturing environment.

Job Summary

The Computer Support Specialist II serves as the second-tier support for all PC and MAC related problems for faculty, staff, and students may encounter. This includes but not limited to hardware and software problems to PC/MAC systems. In addition, the Computer Support Specialist II provides computer support in a timely fashion through Helpdesk requests and by servicing emergency calls. They also help to maintain the functionality of on-campus computer labs.

Responsibilities

• Provides computer support to faculty and staff service desk requests in a timely manner

• Assist maintaining functionality of the computer labs equipment

• Diagnose hardware and software problems

• Install software on computers

• Handles emergency and non-emergency calls

• Stays current with technological advances that may impact the scope of the position

• Install software on computers

• End-user technical support by face-to-face, through the phone, or by email

• Troubleshoot varying types of data/end-user issues

• Performs installation and upgrades of software applications

• Assist the setting up audio-visual equipment as requested by faculty or staff

• Provides after hours support as needed

• Works extended or alternate shifts and needed

• Interacts with vendors, faculty, staff, and students to carry out the objectives of the position

• May be required to perform job related duties other than those specifically delineated in this position

Required Qualifications

• Associate's degree in information technology, computer science or a closely related field and three (3) years of experience in hardware/software troubleshooting and repair; or High School Diploma/GED and seven (7) years of experience in hardware/software troubleshooting and repair

• Ability to lift, move, or carry 25 pounds or more

Preferred Qualifications

• Bachelor's degree in information technology, computer science or a closely related field preferred

Required Documents to Attach

• Resume

• Cover Letter

• Transcript

• College Transcript (High School Diploma/Transcript for those with only a High School Degree anyone with an Associate Degree or higher must attach their college transcript)

• List of References with job title and contact information

Apply Before Date

The position is open until filled.

Contact Information

For technical support, please call OneUSG Connect Support at (877) 251.2644, or by email at oneusgsupport@usg.edu.

Conditions of Employment

Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating your eligibility for employment with Savannah State University, as determined by Savannah State University, its sole discretion, confirmation of the credentials and employment history reflected in your application materials and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test. Offers are made expressly subject to the applicable federal and state laws, to the statutes, rules and regulations of this institution and to the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request.

Equal Employment Opportunity

Savannah State University is an equal employment, equal access, and equal educational opportunity and affirmative action institution. It is the policy our institution to recruit, hire, train, promote and educate persons without regard to race, color, national or ethnical origin, age, disability, gender, religion, sexual orientation, gender identity or veteran status as required by applicable state and federal laws (including Title VI, Title VII, Title IX, Sections 503, and 504, AREA, ADA, E.O. 11246, and Rev. Proc. 75-50). Savannah State University is an Affirmative Action/Equal Opportunity Institution. For questions or more detailed information regarding this policy please contact the Savannah State University, Office of Human Resources at hr@savannahstate.edu . Individuals requiring disability related accommodations for participation in any event or to obtain print materials in an alternative format, please contact the Office of Human Resources at hr@savannahstate.edu .