Unisys is a global information technology ("IT") company. We work with many of the world's largest companies and government organizations to solve their most pressing IT and business challenges. We specialize in providing integrated, leading-edge solutions to clients in the government, financial services and commercial markets. Our offerings include cloud and infrastructure services, application services, security solution and high-end server technology. We have more than 20,000 associates serving clients around the world. For more information, visit www.unisys.com.
Respond to technical service requests on enterprise-level servers, PC and laptop computers, storage sub-systems and drives, computer and telecommunications systems as well as networking devices at client locations in the Stamford and southern CT area. Candidate must have hardware experience to support a variety of vendor server, mass storage, desktop, core legacy and networking devices. The candidate should also be knowledgeable on various Microsoft operating systems and desktop applications. The majority of assigned daily tasks are service events related to strategic partner accounts enterprise server, network storage appliances, network communications equipment etc.
Requires a high level of expertise in PC operating systems i.e. Microsoft/Linux/Unix, networking software, anti-virus software, and all tier one manufacturer PC and printer products, OEM network devices, and document processing products. This role is also intended as the primary role for personnel providing complex deskside support.
Provides call taking and site specific support (DTS and Legacy).
Provides deskside support including software, hardware and networking support for desktops, laptops and servers.
Prepare and present performance / incident reports to the Service Delivery Manager and to the customer.
Performs installs, moves, adds and changes as required
Tests and certifies PCs, networks, servers and client approved applications
Provides advanced troubleshooting capabilities on software and hardware problems including DTS, legacy systems and interconnectivity problems.
Installs and maintains enterprise servers, mainframe, high-end networking and complex product configurations, servers, telecommunications equipment, storage-subsystems and drives, high-end document processing equipment, peripherals and PCs.
Takes responsibility for follow-up services or problem escalation.
Maintains a high degree of professionalism in actions, demeanor and dress.
Ensures customer satisfaction throughout the service delivery transaction.
Technical and Behavioral Skills
High school diploma or GED required
Background investigation and drug screen required
2 or more years of experience in a field service support role supporting a variety of vendor server, mass storage, desktop, core legacy and networking devices
Must have valid driver's license and reliable vehicle with appropriate insurance (required)
Proficiency in Windows operating systems, Microsoft Office software
Ability to troubleshoot and repair enterprise-level software and hardware issues
Experience communicating with enterprise-level clients excellent communication skills required.
A+, Cisco, Dell and EMC certifications are highly desired
Must be available for after-hours on-call rotation
Must be available for varying shifts on a rotating basis.
Do you have what it takes to be mission-critical? Apply Now.
Unisys offers a very competitive benefits package including health insurance coverage from first day of employment, a 401k with an immediately vested company match, vacation and educational benefits. To learn more about Unisys visit us at www.Unisys.com.
Unisys is an Equal Opportunity Employer (EOE). M/F/Disabled/Veterans.